Mohammad Mohammad
Houston,Texas
Summary
Experienced healthcare administration professional with a Bachelor of Science in Public Health (Healthcare Administration) from California State University, Sacramento, I am committed to advancing care and operational excellence. Currently serving as a Lead Ambassador (Site Supervisor), I lead teams to uphold high service standards, enhance workflows, and achieve organizational goals. With hands-on experience, a professional demeanor, and strong leadership skills, I excel at learning diverse departmental functions, organizing work efficiently, and meeting deadlines with attention to detail. Confident in my ability to contribute meaningfully to your team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Relations-Lead Ambassador
MD Anderson Cancer Center
04.2024 - Current
- Supervised and resolved patient and visitor inquiries and escalations promptly, ensuring high satisfaction levels and strict adherence to institutional policies.
- Provided leadership and guidance to team members, fostering a culture of excellence and collaboration.
- Demonstrated exceptional customer service skills, contributing to a welcoming environment for patients and families as part of the institutional Welcome Initiative.
- Mentored and trained new ambassadors during their transition, while supporting ongoing development for existing patient relations staff.
- Conducted development classes for the ambassador team, focusing on enhancing skills, patient and visitor support, and adherence to institutional standards.
- Compiled and submitted end-of-day reports to assess operational performance and enhance team effectiveness.
Patient Relations-Ambassador
MD Anderson Cancer Center
10.2023 - 03.2024
- Resolved patient and visitor inquiries promptly, ensuring satisfaction and policy adherence.
- Provided Lead Ambassador coverage, overseeing team operations, ensuring compliance, and maintaining high standards of service and teamwork.
- Demonstrated exceptional customer service as part of the institutional Welcome Initiative, creating a welcoming environment for patients and families.
- Supported new ambassadors during onboarding and assisted existing patient relations staff.
- Acted as a liaison to address patient/family concerns and aid in hospital navigation.
Patient Relations-Information Representative
MD Anderson Cancer Center
01.2023 - 10.2023
- Answered incoming patient/visitor inquiries and assisted them with navigating the hospital's services.
- Act as a liaison between patients, families, and hospital staff to address concerns and provide necessary assistance.
- Provided coverage, as acting Site Supervisor, when needed.
- Overseeing information representatives, daily operations, and ensuring that departmental and institutional policies are followed. Aided and provided coverage for Hals locations when needed.
- Attended staff meetings and training seminars to stay abreast of new processes and procedures.
Delivery Driver/Trainer
Delta Express-Fedex
01.2021 - 10.2022
- Trained new drivers on the company's delivery process and effective customer service practices
- Maintained excellent punctuality, customer service, and efficiency, receiving top ratings for 1 year
- Plan and follow most efficient routes
- Sorting and loading packages into delivery truck
- Obtain signatures and scan delivered packages
- Perform routine maintenance on delivery vehicle
Summer Intern (Unpaid)-Healthcare Administration
Dignity Health
05.2021 - 08.2021
- Actively learn about the range of healthcare administration functions at Dignity Health and its facilities
- Contribute to the organization by actively participating in substantive projects that also directly address personal and professional growth goals
- Assist healthcare administration development team with ongoing projects such as reviewing materials, participating in project meetings and helping put together data needed to complete projects
- Participate in team meetings with healthcare administration team
- Researching and collecting data for various healthcare administration initiatives
Customer Service Associate
Cinemark
04.2018 - 03.2020
- Developed and trained new customer service representatives on the proper handling of customer inquiries
- Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Cashier and money handling
- Maintained a safe clean environment while food handling, preparing different kinds of food and beverages as required
Collector Attendant
Goodwill
07.2017 - 06.2018
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Collected, sorted and marked each donation
- Maintained a safe clean environment
Education
Bachelor of Science - Public Health (Healthcare Administration)
California State University, Sacramento
Sacramento, CA12-2021
High School Diploma -
Del Campo High School
Sacramento, CA06-2015
Skills
Leadership
Communication
Customer Service
Time Management
Receptive Attitude
Problem Solving
Professional and Ethical Integrity
Epic
Excel
Word
Websites
Certification
- CPR/BLS, American Heart Association, 03/23
- Language Assistance-Bilingual Qualification (Arabic), MD Anderson Cancer Center, 03/23
Timeline
Patient Relations-Lead Ambassador
MD Anderson Cancer Center
04.2024 - Current
Patient Relations-Ambassador
MD Anderson Cancer Center
10.2023 - 03.2024
Patient Relations-Information Representative
MD Anderson Cancer Center
01.2023 - 10.2023
Summer Intern (Unpaid)-Healthcare Administration
Dignity Health
05.2021 - 08.2021
Delivery Driver/Trainer
Delta Express-Fedex
01.2021 - 10.2022
Customer Service Associate
Cinemark
04.2018 - 03.2020
Collector Attendant
Goodwill
07.2017 - 06.2018
Bachelor of Science - Public Health (Healthcare Administration)
California State University, Sacramento
High School Diploma -
Del Campo High School
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