Work Preference
Summary
Overview
Work History
Education
Skills
Projects
Hobbies and Interests
Timeline
Generic
Open To Work

Mohammad Qasam

Information Technology
Reading,PA

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Desktop Support EngineerIT SpecialistSystem AdministratorSolutions SpecialistIT Engineer

Work Type

Full TimeContract Work

Location Preference

RemoteHybridOn-Site
Location: Reading, PA, USPhiladelphia, PAHarrisburg, PAAllentown, PA
Open to relocation: No

Salary Range

$70000/yr - $200000/yr

Important To Me

Career advancementCompany CultureWork from home optionPaid time off

Summary

Analytical and results-driven IT professional with 6+ years of experience in enterprise environments, specializing in system validation, endpoint management, and automation. Proven track record of improving operational workflows through data-driven dashboards, Automated provisioning, and AI-powered internal tools. Experienced in Windows imaging, deployment, enterprise administration, with strong collaboration across engineering, OEM, and product teams. Known for building scalable solutions that reduce manual effort, accelerate debugging, and enhance visibility across technical operations.

Overview

7
7
years of professional experience

Work History

Windows AI Engineer

Advanced Micro Devices (AMD)
Austin
2025 - Current
  • Prepared and validated unreleased prototype systems (HP, Lenovo, ASUS, Framework) for Windows AI testing, installing and configuring early Windows Insider builds to evaluate OS stability, driver compatibility, and AI performance
  • Collaborated with Microsoft, OEMs, and internal engineering teams to test pre-release drivers, BIOS, and firmware in dogfooding environments, contributing to early-stage platform validation
  • Built internal dashboards to track Selfhost device rings, firmware compliance, and inventory, replacing manual tracking and improving operational visibility across lab environments
  • Led Autopilot enablement for Selfhost lab devices, configuring provisioning workflows and Intune profiles to reduce setup time from 1–2 days to 4–6 hours
  • Developed a full-stack AI-powered internal web application using Claude Code and agentic AI to map user-reported issues and device events to Jira tickets, eliminating manual correlation and enabling faster trend detection and debugging across numerous engineering teams
  • Monitored and analyzed telemetry, crash data, and bug reports using internal diagnostic tools to identify OS, driver, and hardware issues impacting system performance
  • Supported lab operations including inventory management, system provisioning, and hardware repairs (including executive devices), ensuring devices met configuration and deployment standards

Solutions Architect Engineer II

Dell Technologies
Austin
2021 - 2025
  • Created and deployed Windows-based custom OS images for enterprise clients using advanced imaging and deployment tools.
  • Supported hardware imaging and VM environments such as Hyper-V and VMware, guiding custom image deployments from hundreds to thousands of machines per client
  • Provided enterprise-scale imaging support via phone and email, ensuring rapid resolution of client issues.
  • Backed 500+ clients nationwide - from local high schools to Fortune 500 companies and federal agencies (Including: U.S. Army, Nintendo, UCLA, Arizona Cardinals, Carnival Cruise Line, Charles Schwab, GE Appliances, Nissan, U.S. Space Force, U.S. Air Force, and the U.S. House of Representatives)
  • Designed and deployed customized Windows images, troubleshooting and resolving build issues to meet specific enterprise requirements.
  • Developed AI-assisted and Microsoft Power Platform scripts to automate repetitive imaging and troubleshooting tasks - saving 100+ work hours annually.
  • Authored and enhanced customer-facing documentation for imaging best practices, improving self-service success rates and reducing repeat support requests.
  • Led premium client onboarding sessions, guiding teams step-by-step through custom image creation and capture - reducing call intakes and increasing customer satisfaction.
  • Managed the full imaging ticket lifecycle from creation to closure while collaborating with project managers, achieving consistent SLA compliance.
  • Contributed to quarterly sales growth by enabling faster, more reliable imaging services for enterprise deployments.
  • Built and maintained an internal knowledge base for imaging processes and tools, consolidating resources into a centralized repository for engineers and clients

IT Service Desk Technician

Penske Corporation
Reading
2020 - 2021
  • Provided support to Penske internal employees and external customers nationwide, ensuring efficient resolution of technical issues and enhancing customer satisfaction
  • Troubleshooting PCs, printers, tablets, mobile systems, and VDIs
  • Upheld enterprise VDI environment with Citrix, resolving connectivity, application delivery, and user profile issues for end users, enabling employees to stay productive in a virtual-first workplace.
  • Assisted in implementation/configuration tasks during Citrix VDI rollout, ensuring smooth deployment and adoption.
  • Software management/Asset management and inventory (installation, repair, and upgrade)
  • Microsoft Office 365 environment support, O365 Exchange
  • Active directory management, remote troubleshooting (RDP), and SCCM
  • Full Windows OS support (some MAC support)

Computer Labs Assistant

Reading Area Community College
Reading
2018 - 2020
  • Provided hands-on technical support for students and faculty, including PC/printer troubleshooting, classroom tech maintenance, lab imaging, and inventory management while assisting IT leadership with hardware procurement decisions.

Education

Associate's in Applied Science - Information Technology

Reading Area Community College
Reading, PA
01-2019

Skills

  • Windows 10/11
  • Windows Server
  • Active Directory & Group Policy
  • Azure
  • Citrix VDI
  • VMware
  • Hyper-V
  • OS Imaging & Deployment (WinPE, DISM)
  • Intune/Autopilot
  • BIOS/Firmware Flashing
  • PowerShell & Automation
  • Microsoft 365
  • Microsoft Power Platform (Power Automate, Power BI)
  • AI Tools (Claude Code, Copilot, ChatGPT, LLMs)
  • SharePoint
  • ServiceNow & Zendesk
  • Jira & Confluence
  • Machine Learning Frameworks
  • Networking (DNS, VPN, Wi-Fi)
  • Inventory & Asset Management
  • Shipping & Logistics
  • Performance testing & benchmarking
  • Effective Communicator
  • Team Collaboration
  • Relationship Building
  • Quick Learner
  • Technical Documentation
  • Innovative Thinking
  • Tech Enthusiasm
  • Collaborative Mindset
  • Problem-Solving

Projects

  • Windows Autopilot Provisioning for Windows AI Validation Lab (AMD)
  • AI-Driven Issue Intelligence System for Selfhost Telemetry & Jira Integration (AMD)
  • Dell ImageAssist Knowledge Base (Dell)
  • Enterprise Remote Work Transition - Citrix VDI (Penske)

Hobbies and Interests

  • Weightlifting
  • Photography
  • Video Games
  • Traveling
  • Reddit
  • Food

Timeline

Windows AI Engineer

Advanced Micro Devices (AMD)
2025 - Current

Solutions Architect Engineer II

Dell Technologies
2021 - 2025

IT Service Desk Technician

Penske Corporation
2020 - 2021

Computer Labs Assistant

Reading Area Community College
2018 - 2020

Associate's in Applied Science - Information Technology

Reading Area Community College

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Mohammad QasamInformation Technology