Thomas A. Essick
Batesville
Summary
Dynamic Desktop Engineer with proven expertise at Hillenbrand Inc. in SCCM/MCEM, Intune, Entra ID, active directory, group policy administration and Windows Virtual/Azure Desktop management. Achieved a 60% cost reduction through strategic Azure AVD migrations. Knowledgeable enough in all disciplines (Network, Security and Server) to serve as a lead for information technology projects and coordinating team resources.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Desktop Engineer
Hillenbrand Inc.
Batesville
01.2016 - Current
- Managed all SCCM processes, including task sequence creation for operating system deployments and upgrades, application and package installations, compliance policies, Bitlocker encryption, and reporting.
- Microsoft Windows Virtual Desktop administrator responsible for creation, management and cost savings of direct and multi-use host pools.
- Manage Intune for Windows devices to include enrollment, software/Appx deployment, Windows Defender and compliance/configuration policies.
- Migration of all Azure AVD users from direct assigned systems to multi use host pools/work spaces. This migration resulted in approximately 60% cost reduction through right sizing and scaling plans.
- Managed active directory and group policy settings to ensure proper user access and security.
- Successfully led Windows 10 to 11 migration project for Hillenbrand locations.
- Created and assigned workstyles and application rules as the BeyondTrust Privilege Management administrator.
- Entra ID user and computer management.
- Advanced troubleshooting for all Windows operating systems.
Systems Support Desk
Margaret Mary Health
Batesville
12.2011 - 01.2016
- Administered Active Directory users, groups, computers, and Exchange accounts.
- Managed Group Policy and Windows Server Update Services (WSUS).
- Built standardized Windows 7 deployment images using Microsoft Deployment Toolkit.
- Supported Meditech, Allscripts, Citrix, VMware, Microsoft Office, and numerous healthcare applications.
- Planned and implemented centralized Windows patch management thru SCCM.
- Delivered Tier III desktop and application support throughout the healthcare organization.
Systems Administrator
HP
Wiesbaden
11.2008 - 12.2011
- Administered Active Directory and Windows Server environments. November 2008 – December 2011 Wiesbaden, Germany.
- Managed VMware virtual infrastructure and Microsoft SQL Server environments.
- Led Windows XP to Windows 7 enterprise migration for the U.S. Army Corps of Engineers Europe District.
- Managed SMS software deployments, operating system upgrades, and patch management.
- Supported enterprise backup operations and Citrix environments.
- Served as lead administrator for enterprise audio/video and conferencing systems.
Support Desk Technician
EDS
Wiesbaden
08.2005 - 10.2008
- Supported enterprise desktop systems, Active Directory, Microsoft Office, SharePoint, Citrix, Cisco VoIP, imaging, hardware deployment, and software packaging.
System Specialist III
SAIC
Ramstein
08.2004 - 08.2005
- Supported military healthcare systems (CHCS), Oracle databases, Crystal Reports, workstation deployment, and enterprise application administration.
Application Database Administrator
SAIC
Kaiserslautern
12.2002 - 08.2004
- Responsibilities included the integration of the Hazard Substance Management System (HSMS) application at the Hazardous Material Control Center (HMCC) with 14 client workstations located throughout the General Support Center Europe (GSCE), Rhine Ordinance Barracks, and Pirmasens area.
- Performed data entry and inventory management for all off site locations within the HSMS application.
- Established and managed user accounts, passwords, and access within the KIC.
Intelligence Analyst
US Army Reserves
Kaiserslautern
08.2002 - 03.2003
- Assisted in the planning and coordinating of intelligence analysis in various rear area operation exercises and investigated various security issues at the unit level.
CHCS Trainer
Landstuhl Regional Medical Center
Landstuhl
09.2002 - 12.2002
- Volunteered in the administration, implementation, and evaluation of initial and continual training in the utilization of the automated health care information system CHCS (Composite Health Care Systems) and office automation/information systems.
- Assisted with formal classroom training, direct work site training, and conducted classes to teach multidisciplinary users at various levels and ranks throughout the health care facility.
Volunteer Computer Specialist
Landstuhl Regional Medical Center
Landstuhl
05.2002 - 08.2002
- Assisted as information systems / computer technician for the customer support desk, operating a 3 node Alpha DEC 8400 cluster.
Medical Technologist
Landstuhl Regional Medical Center
Landstuhl
07.1999 - 08.2002
- Performed Medical Technologists duties to include bacteriological plating screening and identification.
- Maintained laboratory instruments and computer interface issues with the Composite Health Care System (CHCS) medical database.
- Performed maintenance on LA75 printers, DataSouth Label Printers, and VT510 terminals.
- Designed and developed an inventory management database for the Microbiology supplies system utilizing Microsoft ACCESS software.
Medical Technologist
Madigan Army Medical Center
Fort Lewis
10.1996 - 07.1999
- Performed Medical Technologist duties to include blood typing, cross matching, anti-body screening, specimen processing, blood inventory and direct anti-globin tests.
- Assisted with software testing of the Defense Blood Standard System (DBSS) using graphics user interface or Windows operating system version.
- Assisted with software application interface issues of DBSS and CHCS.
- Performed systematic checks and maintenance on Personal Computers with Windows NT operating system.
- Performed problem resolution of all laboratory equipment and computer related peripherals.
Education
Masters - Information Systems
University of Maryland, Bowie State University
01-2003
Bachelor of Science - Biology
Mount Union College
01-1994
Skills
- SCCM/MECM administration
- Intune management
- Windows Autopilot
- Windows Virtual/Azure Desktop
- Active Directory management
- Group Policy
- Endpoint security
- BeyondTrust Privilege Management
- System deployment
- Windows 10/11
Certification
CompTIA A+
Customers
- Hillenbrand Inc.
- Margaret Mary Health
- United States Army Corps of Engineers, Europe District
- Ramstein Air Base, 435 MDSS
- General Support Center Europe (GSCE)
- Landstuhl Regional Medical Center (LRMC)
- Madigan Army Medical Center (MAMC)
Miscellaneous - Languages
German, Able to speak and write at a novice level.
Affiliations
- Coaching cross country and track and field for Batesville Schools
Timeline
Desktop Engineer
Hillenbrand Inc.
01.2016 - Current
Systems Support Desk
Margaret Mary Health
12.2011 - 01.2016
Systems Administrator
HP
11.2008 - 12.2011
Support Desk Technician
EDS
08.2005 - 10.2008
System Specialist III
SAIC
08.2004 - 08.2005
Application Database Administrator
SAIC
12.2002 - 08.2004
CHCS Trainer
Landstuhl Regional Medical Center
09.2002 - 12.2002
Intelligence Analyst
US Army Reserves
08.2002 - 03.2003
Volunteer Computer Specialist
Landstuhl Regional Medical Center
05.2002 - 08.2002
Medical Technologist
Landstuhl Regional Medical Center
07.1999 - 08.2002
Medical Technologist
Madigan Army Medical Center
10.1996 - 07.1999
Masters - Information Systems
University of Maryland, Bowie State University
Bachelor of Science - Biology
Mount Union College