Mohammad Rohei Moghaddam
2984 Willowbrook Dr Merced ,CA
Summary
I am a highly motivated and customer-focused professional with a strong foundation in sales and customer service. I am
committed to leveraging my expertise to build lasting client relationships, achieve sales targets, and consistently exceed
performance expectations. My goals are to persistently improve my knowledge in services a company may offer.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager
Domino's Pizza
Irvine CA
05.2024 - 11.2025
- Oversaw daily operations to ensure exceptional guest experiences and service quality.
- Developed and implemented training programs for staff to enhance performance and efficiency.
- Managed inventory control processes, optimizing stock levels to reduce waste and improve cost management.
- Coordinated scheduling and staffing to align with peak business hours, maximizing service capacity.
- Analyzed customer feedback to identify areas for improvement in menu offerings and service delivery.
- Cultivated strong relationships with suppliers to negotiate favorable terms and ensure consistent product quality.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Cashier
Cigarettes and Cigars
Merced, CA
04.2025 - 08.2025
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
- Assisted customers with product inquiries and recommendations, fostering a welcoming environment.
- Handled cash drawer management, ensuring accuracy during shifts and end-of-day reconciliation.
- Collaborated with team members to manage inventory levels and restock shelves as needed.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Addressed customer needs and made product recommendations to increase sales.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Retail Sales Associate
Premium
Irvine CA
11.2024 - 08.2025
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained visual merchandising standards to promote brand image and drive sales.
- Processed transactions accurately using point-of-sale systems, ensuring efficient service.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Addressed customer inquiries and concerns promptly, improving satisfaction rates.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Managed efficient cash register operations.
- Performed cash, card, and check transactions to complete customer purchases.
Coach
Tajik Karate Martial Arts Self-defense In Irvine
Irvine, CA
06.2016 - 07.2024
- Developed individualized training programs to enhance student performance in karate techniques.
- Facilitated group training sessions, promoting teamwork and discipline among participants.
- Monitored student progress, providing constructive feedback to improve skills and confidence.
- Implemented safety protocols during training sessions to ensure a secure learning environment.
- Organized and led workshops for skill development in self-defense strategies and techniques.
- Led team to win regional championships, by instilling strong work ethic and resilience in players.
- Negotiated with sports equipment suppliers, securing high-quality gear for team at reduced cost.
- Developed relationships with clients to provide ongoing support and encouragement.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
Host
Darya Persian Cuisine
Costa Mesa, CA
12.2022 - 05.2024
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation systems to optimize table turnover and guest flow.
- Assisted in training new staff on customer service protocols and menu items.
- Coordinated with kitchen staff to communicate special requests and dietary restrictions.
- Monitored dining area for cleanliness and readiness, maintaining high standards.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Manager
Divan Grill and Lounge
Tustin CA
08.2019 - 12.2022
- Oversaw daily operations to ensure exceptional guest experiences and service quality.
- Developed and implemented training programs for staff to enhance performance and efficiency.
- Managed inventory control processes, optimizing stock levels to reduce waste and improve cost management.
- Coordinated scheduling and staffing to align with peak business hours, maximizing service capacity.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Cashier
Halal Guys
Tustin, CA
03.2017 - 08.2019
- Implemented promotional displays to increase product visibility and drive sales effectively.
- Resolved customer complaints promptly, contributing to improved satisfaction rates and loyalty.
- Trained new staff on operational procedures, enhancing team efficiency and service quality.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
Server
Corner Bakery Cafe
Irvine, CA
09.2014 - 10.2016
- Provided exceptional customer service to enhance dining experience and foster guest satisfaction.
- Accurately processed orders using POS system, ensuring timely delivery of meals to guests.
- Collaborated with kitchen staff to ensure efficient food preparation and presentation standards were met.
- Maintained cleanliness and organization of dining area, contributing to a welcoming environment for patrons.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Retail Sales Associate
Puma
Iran
01.2013 - 08.2014
- Received and organized inventory shipments, optimizing stock levels on the sales floor.
- Provided product knowledge training to new associates, fostering a knowledgeable team environment.
- Implemented promotional displays to attract customers and increase foot traffic in-store.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Greeted customers and provided outstanding customer service.
Education
High School Diploma -
Woodbrige High
Irvine, CA06.2017
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Staff management
- Relationship building
- Shift scheduling
- Sales techniques
- Sales management
- Coaching and mentoring
- Inventory management
- Recruiting and interviewing
- Teamwork and collaboration
- Hiring and training
- Customer relationship management
- Staff training
Certification
Automotive
Languages
Persian
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier
Cigarettes and Cigars
04.2025 - 08.2025
Retail Sales Associate
Premium
11.2024 - 08.2025
Manager
Domino's Pizza
05.2024 - 11.2025
Host
Darya Persian Cuisine
12.2022 - 05.2024
Manager
Divan Grill and Lounge
08.2019 - 12.2022
Cashier
Halal Guys
03.2017 - 08.2019
Coach
Tajik Karate Martial Arts Self-defense In Irvine
06.2016 - 07.2024
Server
Corner Bakery Cafe
09.2014 - 10.2016
Retail Sales Associate
Puma
01.2013 - 08.2014
High School Diploma -
Woodbrige High