Mohammad Talukder
Fredericksburg,VA
Summary
High-energy Front Office Manager brings significant experience and great customer service skills. Focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly and personable demeanor with knack for organization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Manager
Stafford Loding (Quality Inn)
Stafford, VA
03.2021 - 01.2023
- Maintained an up-to-date knowledge of hotel services, amenities and promotions.
- Analyzed data related to guest satisfaction surveys to identify areas needing improvement.
- Assisted with training new staff members on front desk procedures and policies.
Fresh Team Lead
Amazon
Springfield, VA
04.2018 - 02.2020
- Created an environment that promoted collaboration among all team members.
- Monitored daily operations and provided guidance when needed.
- Drafted detailed job descriptions for new positions within the team.
Education
MBA - Business Management
Jagonnath University
Bangladesh04-1999
Skills
- Customer Service
- Corporate Branding
- Safety and security procedures
- Daily Reporting
- Employee Training
- Hospitality services
- Team Training
- Strategic Planning
- Marketing
- Bookkeeping
- Revenue management
- Time Management
- Report Preparation
Certification
- Honors Diploma in Computer science.
Timeline
Front Desk Manager
Stafford Loding (Quality Inn)
03.2021 - 01.2023
Fresh Team Lead
Amazon
04.2018 - 02.2020
MBA - Business Management
Jagonnath University
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