Mohammad Tazud
Bronx,NY
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Dunkin' Brands
01.2013 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
Food Runner
Machiavelli's Italian Restaurant
10.2012 - 07.2014
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Collaborated well with other food runners to deliver orders accurately.
- Cleaned and sanitized food preparation and serving areas.
- Greeted customers and provided outstanding customer service.
- Kept detailed knowledge of and followed all food safety guidelines.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
Food Server
Arte Resturent
12.2011 - 10.2012
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
Education
High School Diploma -
Kasim Ali High School
Bangladesh03.2007
Skills
- Customer Relationship Management
- Staff Management
- Staff Supervision
- Staff Training
- Customer Relations
- Cost Control
- Money Handling
Timeline
Assistant Manager
Dunkin' Brands
01.2013 - Current
Food Runner
Machiavelli's Italian Restaurant
10.2012 - 07.2014
Food Server
Arte Resturent
12.2011 - 10.2012
High School Diploma -
Kasim Ali High School
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