Mohammad Tushar
Denison,TX
Summary
Background includes managing operational workflows and enhancing efficiency through collaboration with management. Experienced in educating customers about services and processing orders accurately using point-of-sale systems. Proven ability to multitask and organize various responsibilities, including inventory management and staff training. Strong understanding of workplace safety compliance and business administration principles.
Overview
10
10
years of professional experience
Work History
Assistant Manager
BJs C store
Denison, TX
05.2023 - Current
- Supervised daily operations and ensured compliance with safety standards.
- Coordinated staff schedules and managed employee performance evaluations.
- Assisted in inventory management and maintained stock accuracy.
- Monitored cash handling procedures and conducted regular audits for accuracy.
- Collaborated with management to improve workflow processes and operational efficiency.
Customer Service Representative
ARAMARK, Higher Education
Sherman, Texas
04.2017 - 05.2020
- Educated customers about menu items and dietary options available on campus.
- Provided support during special events to facilitate smooth operations and service delivery.
- Processed customer orders accurately using point-of-sale systems and software.
- Resolved customer complaints swiftly to maintain satisfaction and service quality.
Customer Service Representative
Follett Higher Education Group
Denison, Texas
01.2016 - 07.2017
- Gathered feedback from customers to improve service offerings and address concerns promptly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
Front Desk Receptionist
JW Marriott Hotel
Stamford, Connecticut
05.2015 - 12.2015
- Greeted guests warmly and provided exceptional customer service.
- Managed multi-line phone system and directed calls efficiently.
- Handled guest check-ins and check-outs with professionalism.
Education
Some College (No Degree) -
Grayson College
Denison, TXSkills
- Team collaboration
- Staff training
- Time management
- Scheduling and planning
- Business development understanding
- Customer relations
- Business administration
- Project management abilities
- Workplace safety compliance
- Inventory management
Timeline
Assistant Manager
BJs C store
05.2023 - Current
Customer Service Representative
ARAMARK, Higher Education
04.2017 - 05.2020
Customer Service Representative
Follett Higher Education Group
01.2016 - 07.2017
Front Desk Receptionist
JW Marriott Hotel
05.2015 - 12.2015
Some College (No Degree) -
Grayson College