MOHAMMAD ZKOUT
West Hempstead
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Accuracy-focused banking professional experienced in cash handling, transaction management and fraud prevention. Promotes bank products and services to drive revenue and customer loyalty. Persuasive communicator analytical in solving customers' problems.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Teller
WELLS FARGO
Carle Place
02.2025 - Current
- Help customers by processing teller transactions, explaining digital banking services, and referring them to bankers when appropriate.
- Carry out daily operational tasks while following bank policies to reduce risk and maintain compliance.
- Complete routine transactions and support customer needs using knowledge of bank procedures, products, and internal teams.
- Assistant in bank operations such as managing cash devices like the ATM and cash vault.
- Educated clients on banking services to enhance customer experience.
- Follow guidance from managers and use judgment while working within established policies and procedures.
- Communicate with customers in a friendly and professional way to build relationships and complete requested transactions.
Customer Service Specialist
DICK'S SPORTING GOODS
Garden City
09.2021 - Current
- Prepare cash deposits up to $10,000-$50,000 with zero discrepancies.
- Maintain knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Developed and upheld relationships with coworkers and higher-ups to improve overall team achievement.
- Conduct training sessions for new sales staff on effective sales techniques, service excellence, and operational procedures.
- Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
Key Holder
RUDSAK
Garden City
12.2023 - 04.2024
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Supervised bank deposits and security procedures to support store opening and closing.
Education
BACHELOR OF SCIENCE - BUSINESS MANAGEMENT
SUNY Farmingdale State College
Farmingdale, NY 08.2021 - 12.2025
Skills
- Sales promotion
- Multitasking
- Effective communication
- Cash handling
- Bank operations
- Sales techniques
- Digital banking
- Problem resolution
- Relationship building and management
- Financial record keeping
Languages
Arabic: Fluent
Timeline
Teller
WELLS FARGO
02.2025 - Current
Key Holder
RUDSAK
12.2023 - 04.2024
Customer Service Specialist
DICK'S SPORTING GOODS
09.2021 - Current
BACHELOR OF SCIENCE - BUSINESS MANAGEMENT
SUNY Farmingdale State College
08.2021 - 12.2025