Gisella Lopez
Whittier,CA
Summary
Dynamic professional with extensive experience in customer service and cash handling at the Credit Union of Southern California. Proven ability to enhance client relationships and exceed sales goals through effective communication and problem resolution. Bilingual and dedicated to delivering exceptional service while ensuring compliance with banking regulations.
Overview
6
6
years of professional experience
Work History
Teller
Credit Union of Southern California
Whittier, CA
12.2024 - Current
- Processed member transactions efficiently and accurately at a local credit union.
- Assisted members with account inquiries and provided excellent customer service.
- Educated members on available financial products and services offered.
- Handled incoming calls, addressing member concerns and requests promptly.
- Collaborated with team members to ensure smooth branch operations daily.
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Answered customer inquiries regarding bank products and services.
- Maintained confidentiality of all customer records and information according to company policies.
- Verified customers' identification to ensure compliance with laws and regulations.
- Delivered exceptional service to customers in person or over telephone.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Resolved problems or discrepancies concerning customers' accounts.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Built and maintained client relationships through quality, personalized interactions.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Processed wire transfers for customers both domestically and internationally.
Shift Leader
The Habit Burger Grill
La Mirada, CA
03.2024 - 12.2024
- Supervised daily operations to ensure smooth shift transitions and workflow.
- Trained new team members on company policies and procedures.
- Assisted in managing inventory levels and product restocking efforts.
- Coordinated team schedules to optimize coverage during peak hours.
- Provided exceptional customer service to enhance guest experiences.
- Maintained cleanliness and organization of work areas throughout shifts.
- Resolved customer complaints professionally to uphold brand reputation.
- Assisted in training new employees on shift operations.
Shift Lead
Rubios
Brea, CA
10.2022 - 08.2023
- Coached and trained employees and managed daily work assignments to enhance operations.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Assisted in the training of new employees.
- Implemented promotional initiatives to enhance customer engagement and sales.
- Monitored food safety practices to comply with health regulations.
- Maintained cleanliness and organization of the dining area and kitchen.
- Assisted customers with inquiries and resolved complaints promptly.
- Coordinated daily shift schedules for optimal coverage and productivity.
- Managed inventory levels to maintain stock and reduce waste.
- Trained new staff on customer service and food preparation standards.
- Supervised team members during shifts to ensure efficient operations.
Server
NORDSTROM CAFE
BREA, CA
02.2021 - 10.2022
- Provided exceptional customer service to enhance dining experiences.
- Took orders accurately using point-of-sale systems for efficient processing.
- Maintained cleanliness and organization of dining area and service stations.
- Communicated daily specials and menu items to guests effectively.
- Processed payments swiftly, ensuring smooth transactions for patrons.
- Provided excellent customer service to ensure satisfaction.
SERVER
Olive Garden
BREA, CA
08.2020 - 10.2021
- Provided excellent customer service in a fast-paced dining environment.
- Took customer orders and accurately entered them into the point-of-sale system.
- Assisted with food preparation and ensured proper presentation of dishes.
- Maintained cleanliness and organization of dining area throughout service shifts.
- Collaborated with kitchen staff to ensure timely order delivery to guests.
- Offered menu recommendations and answered questions about ingredients and preparation.
- Processed payments and handled cash transactions following company procedures.
- Trained new servers on restaurant policies and service standards effectively.
Crew Member Team Leader
McDonald's
BREA, CA
01.2020 - 12.2020
- Led team in daily operations and ensured smooth workflow.
- Trained new crew members on safety and operational procedures.
- Assisted management with inventory control and stock replenishment.
- Ensured compliance with health and safety regulations during shifts.
- Facilitated communication between team members to enhance collaboration.
- Monitored equipment functionality and reported maintenance issues promptly.
- Implemented best practices for customer service and satisfaction standards.
Education
High School Diploma -
RANCHO CHRISTIAN
Temecula, CA07-2020
Skills
- Cash handling
- Transaction processing
- Customer service
- Account management
- Regulatory compliance
- Sales promotion
- Team collaboration
- Problem resolution
- Record keeping
- Financial education
- Effective communication
- Time management
- Data entry
- Phone etiquette
- Relationship building
- Compliance, banking laws, and regulations
- Financial advising
- Banking product sales
- Cash handling expertise
- Strong work ethic
- Sales and Cross-selling
- Positive
- Banking
- Financial software
- Patience and empathy
- Hospitality and accommodation
- Business development
- Friendly
- Customer relationship building
- Cheerful
- Bilingual in [language]
Languages
Spanish
Professional
Timeline
Teller
Credit Union of Southern California
12.2024 - Current
Shift Leader
The Habit Burger Grill
03.2024 - 12.2024
Shift Lead
Rubios
10.2022 - 08.2023
Server
NORDSTROM CAFE
02.2021 - 10.2022
SERVER
Olive Garden
08.2020 - 10.2021
Crew Member Team Leader
McDonald's
01.2020 - 12.2020
High School Diploma -
RANCHO CHRISTIAN