Summary
Overview
Work History
Education
Skills
Timeline
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Mohammad Ibrahim Tawakaly

Jacksonville,FL

Summary

Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.

Overview

3
3
years of professional experience

Work History

Shift Leader

Walgreens
Jacksonville, FL
10.2022 - Current
  • Worked closely with human resources to support employee management and organizational planning.
  • Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
  • Resolved customer complaints promptly to maintain a high level of satisfaction.
  • Resolved customer complaints promptly and professionally.
  • Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
  • Handled emergency situations with composure and in accordance with company guidelines.
  • Scheduled staff shifts, considering peak times and individual availability.

Restaurant Chef

Kaya’s Mediterranean Bistro
Miami, Florida
04.2022 - 09.2022
  • Checked quality of food products to meet high standards.
  • Planned and prepared meals according to restaurant menus, recipes and special requests.
  • Monitored quality, presentation and quantities of plated food across line.
  • Managed kitchen staff schedules, ensuring adequate coverage at all times during service hours.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Trained kitchen workers on culinary techniques.
  • Identified needs of customers promptly and efficiently.

Sales Associate

MYK Trading INC
Miami, Florida
11.2021 - 04.2022
  • Organized stockroom shelves according to size, color or style.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Restocked shelves as needed to ensure sufficient inventory levels.

Education

Bachelor of Arts - Economics

Aria University
Mazar-e-Sharif, Afghanistan
03-2021

Associate of Science - Pharmacy

Hayat Balkh Institute of Health Science
Mazar-e-Sharif, Afghanistan
11-2020

High School Diploma -

Bakhtar High School
Mazar-e-Sharif, Afghanistan
04-2017

Skills

  • Follow-up procedures
  • Customer retention strategies
  • Complaint resolution
  • Cash handling
  • Problem-solving
  • Telemarketing expertise
  • Technical support
  • Sales and upselling
  • Shift paperwork completion
  • Customer service focus
  • Sales reporting
  • Issue resolution
  • Staff education and training
  • Team leadership
  • Goal setting and tracking
  • Shift leadership
  • Account management
  • Staff development

Timeline

Shift Leader

Walgreens
10.2022 - Current

Restaurant Chef

Kaya’s Mediterranean Bistro
04.2022 - 09.2022

Sales Associate

MYK Trading INC
11.2021 - 04.2022

Bachelor of Arts - Economics

Aria University

Associate of Science - Pharmacy

Hayat Balkh Institute of Health Science

High School Diploma -

Bakhtar High School
Mohammad Ibrahim Tawakaly