Mohammad Mustafa Maihani
Houston
Summary
Reliable and client focused professional with experience in interpretation, customer service, and case support. Skilled in cross cultural communication, documentation, and problem-solving in fast paced, high volume environments. Known for professionalism, empathy, and a strong commitment to client satisfaction. Skilled in leveraging technical and interpersonal abilities to troubleshoot and exceed client expectations.
Enthusiastic Leasing Consultant with many years of comprehensive experience and in-depth understanding of fair housing laws. Processes rental applications and obtains required documents to schedule move-ins and prepare lease files. Utilizes successful sales techniques to present available properties to prospective residents.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Leasing Consultant
live BH
Houston
05.2025 - Current
- Managed lease documentation and ensured compliance with company policies.
- Provided excellent customer service to enhance resident satisfaction.
- Trained new leasing staff on procedures and best practices.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Tracked leads using CRM software and followed up with interested parties.
Interpreter
Cyracom Intl
Houston
02.2025 - 12.2025
- Provide accurate and fluent interpretation between callers (e.g., customers and agents) in real time, typically over the phone or via video.
- Manage multiple calls efficiently, often during peak hours, while maintaining accuracy and professionalism.
- Adhere to company-specific procedures, protocols, scripts, or compliance requirements (especially in regulated industries).
- Keep all customer and company information private, following HIPAA or similar confidentiality standards, if working in healthcare or legal fields.
- Recognized by management during calls monitoring for providing exceptional customer service.
- Developed cultural competency skills through ongoing education in cross-cultural communication techniques.
Volunteer Social Adjustment Case Worker
Refugee Services of Texas (RST)
Houston
03.2022 - 08.2022
- Worked as a case worker, supporting refugees, assisting with applications for benefits like food stamps, Medicaid, and emergency aid.
- Skilled in documentation, client follow-ups, and providing interpretation services in Dari, Farsi, and Pashto.
- Collaborated with Refugee Services to remove barriers to client self-sufficiency, ensuring timely access to essential resources.
- Provided interpretation services in Dari, Farsi, and Pashto for medical, legal, and social services, facilitating effective communication for refugees.
- Instructed health classes for eligible clients, both online and in person, promoting well-being and access to healthcare resources.
- Provided customer service to clients by responding to inquiries, resolving complaints, and addressing issues in a timely manner.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Leasing Consultant
Shahrak-e Arya
03.2018 - 04.2019
- Identified opportunities for improving efficiency in rental operations through process improvement initiatives.
- Coordinated activities between management staff, vendors, contractors and government agencies as needed.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Marketed property to prospective tenants by giving tours and pointing out key features.
Education
Some College (No Degree) - Gender Studies
Houston Community College
Houston, TX, TXSkills
- Patience and emotional intelligence
- Proactive client follow-up
- Case documentation and record-keeping
- Verbal and written communication
- Customer service and satisfaction
- CRM management
- Time management
- Client follow-up
- Fair housing regulations
- Property tours and inspections
- Lease file audits
Certification
- Certified Leasing Professional from Apartment Association
- Certified Fair Housing Laws Professional from Apartment Association
- Microsoft 365 Course Certification
- Microsoft 365 Web Apps Certification
- Microsoft 365 Fundamentals Specialization Certification
- Adobe Photoshop Certification
Languages
- English
- Farsi/Dari
- Pashto
- Hindi/Urdu
Timeline
Leasing Consultant
live BH
05.2025 - Current
Interpreter
Cyracom Intl
02.2025 - 12.2025
Volunteer Social Adjustment Case Worker
Refugee Services of Texas (RST)
03.2022 - 08.2022
Leasing Consultant
Shahrak-e Arya
03.2018 - 04.2019
Some College (No Degree) - Gender Studies
Houston Community College