Vanessa Nicolas
Fort Lauderdale,FL
Summary
Dynamic leasing consultant with a proven track record at BG Staffing, adept at enhancing tenant satisfaction through exceptional customer service and compliance with fair housing regulations. Skilled in application processing and building rapport, I consistently facilitate smooth move-ins and maintain positive relationships, ensuring a seamless experience for all residents.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Leasing Consultant
BG Staffing - BG Multifamily
Fort Lauderdale
06.2022 - Current
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
Customer Service Representative
Double Positive
Remote
03.2020 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Sales Representative
Metro PCSInc
Lauderhill, FL
06.2018 - 03.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Education
Dillard High School
Fort Lauderdale, FL2016
Skills
- Customer service
- Fair housing regulations
- Building rapport
- Fair housing policies
- File management
- CRM software
- Application processing
- Telephone and email etiquette
- Sales techniques
- Clear communication
- Creative problem solving
- Database management
- Account management
- Team building
- Data entry
- Customer service-focused
- Emotional Intelligence
- Time management
- Organization
Timeline
Leasing Consultant
BG Staffing - BG Multifamily
06.2022 - Current
Customer Service Representative
Double Positive
03.2020 - 04.2022
Sales Representative
Metro PCSInc
06.2018 - 03.2020
Dillard High School