Kiarra Ricketts
Pembroke,GA
Summary
Highly dedicated and personable professional with a strong background in customer service and excellent communication skills. Proven track record of providing exceptional service to customers, resolving issues effectively, and building positive relationships. Seeking a customer service position where I can leverage my communication abilities to ensure customer satisfaction and contribute to organizational success.
Overview
11
11
years of professional experience
Work History
Leasing Consultant
Coastal Empire Property Management
07.2025 - 05.2026
- Assisted with the management and leasing operations of a portfolio of 90+ rental properties.
- Conducted property tours, showcasing amenities and highlighting features to potential renters.
- Utilized property management software to track leasing activity and tenant information, improving data accuracy and accessibility.
- Collaborated with maintenance teams to address tenant requests promptly and effectively.
- Developed marketing strategies to attract prospective tenants through online platforms and community events.
FEMA Disaster Assistance Helpline-Contractor
Senture
11.2024 - 05.2025
- Guide applicants through the process of submitting disaster assistance applications, helping them understand the necessary documentation and eligibility criteria.
- Address and resolve common issues or questions related to disaster assistance, such as funding status, application updates, and required documentation.
- Utilized Cxone, Teams, email, and web browser to complete work tasks
- Communicate effectively and sensitively with individuals who may be experiencing emotional stress due to disasters, maintaining professionalism and empathy.
- Providing additional local referrals and agencies when necessary.
Kitting Operations
Knipper Health
09.2023 - 11.2023
- Packaged items needed for production runs into containers as kits, ensuring all materials were included for each scheduled quantity.
- Obtained daily production schedules and identified the required raw materials, maintaining a high level of accuracy.
- Inspected incoming goods for damage and counted accuracy, ensuring quality control standards were met consistently.
- Managed time effectively while multitasking simultaneously and adhering to established schedules for completing daily tasks.
- Demonstrated strong problem-solving skills when dealing with difficult situations during work hours.
Domestic Engineer
Stay At Home Mom
03.2020 - 09.2023
- Developed effective techniques for childcare, including feeding, dressing, bathing, and playing with children.
- Scheduled appointments and coordinated transportation for children to various appointments.
- Answered phone calls and relayed messages in a timely professional manner.
- Managed household budgets, paid bills and tracked expenses to ensure financial stability.
Retail Sales Associate
Sunset Novelties
08.2019 - 01.2020
- Explained products and services to help customers make informed purchasing decisions.
- Fostered relationships with customers by delivering exceptional customer service and addressing inquiries.
- Utilized sales strategies to increase average purchase amounts and maximize sales opportunities.
- Set up promotional displays and signage to enhance product visibility and drive sales.
Waitress
Snazzys Hot Wings & Sassy Things
08.2017 - 08.2019
- Served food and drinks, removed dirty dishes, and refilled beverages to enhance the dining experience for guests.
- Ensured compliance with safety standards for proper food handling, sanitation, and cleanliness in the restaurant.
- Maintained knowledge of current menu items, daily specials, garnishes, ingredients, and preparation methods to assist guests with their dining choices.
- Engaged in suggestive upselling techniques when taking orders.
Package Handler
FedEx
02.2019 - 06.2019
- Efficiently processed and organized packages for shipment, ensuring accurate labeling and documentation.
- Demonstrated ability to lift up to 75 pounds safely and repeatedly.
- Sorted packages based on size, weight, and destination to facilitate timely delivery and distribution.
- Worked in a fast paced environment to meet deadlines and maintain a high level of productivity.
- Collaborated with team members to streamline packaging processes and improve overall efficiency.
Waitress
Cracker Barrel
05.2015 - 06.2016
- Performed opening and closing duties, including setting up the dining room and breaking down at the end of the shift.
- Contributed positively to the team atmosphere to promote a collaborative and enjoyable work environment.
- Managed dining needs efficiently in a fast paced environment, handling multiple tables with accuracy and professionalism.
- Greeted guests warmly and provided attentive service throughout their meal.
- Maintained cleanliness and sanitation standards in the dining area to create a pleasant experience for guests.
Education
East Georgia State College
Statesboro, GAHigh School Diploma -
Richmond Hill High School
Richmond Hill, GA05-2013
Skills
- Strong attention to detail and organizational skills
- Problem solving abilities, able to identify issues, develop solutions, and implement effective strategies
- Proficient in Microsoft Office
- Proficient in sales reporting and data analysis
- Team player with excellent communication and collaboration skills
- Property Management knowledge
- Adaptability and flexibility to meet the demands of a fast-paced work environment
- Strong emotional intelligence and interpersonal awareness
Timeline
Leasing Consultant
Coastal Empire Property Management
07.2025 - 05.2026
FEMA Disaster Assistance Helpline-Contractor
Senture
11.2024 - 05.2025
Kitting Operations
Knipper Health
09.2023 - 11.2023
Domestic Engineer
Stay At Home Mom
03.2020 - 09.2023
Retail Sales Associate
Sunset Novelties
08.2019 - 01.2020
Package Handler
FedEx
02.2019 - 06.2019
Waitress
Snazzys Hot Wings & Sassy Things
08.2017 - 08.2019
Waitress
Cracker Barrel
05.2015 - 06.2016
East Georgia State College
High School Diploma -
Richmond Hill High School