MOHAMMAD NAZEEB KHAN
Noida,UP
Summary
Visionary professional considered a subject matter expert with different applications. Confident Application Support Specialist with exemplary expertise in providing direction.
Overview
13
13
years of professional experience
Work History
Application Support Specialist
HCL Technology Pvt Ltd
05.2019 - Current
- Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business
- Involved in all testing procedures and wrote test cases and scenarios for development team
- Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases
- Prepared in-depth reports for each project managed and updated documentation as changes occurred
- Collaborated with developers, analysts and project managers to expedite incident resolutions
- Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions
- Performed software application and disaster recovery testing to guarantee business readiness following fail-overs
- Accommodated delivery challenges specific to SaaS delivery environment
- PROJECT, Name –PepsiCo
- SevOne Ø Handling ASM operations of 30+ SevOne clusters
- Daily coordination with SevOne for issue handling
- Troubleshooting of BAU issues ensuring cluster is healthy
- SDWAN implementation
- Onboarding of network devices on SevOne
- NMS upgrades of standalone and Test env appliances
- Daily Health dashboard creation based on RAG status
- Week wise onboarding device status to Mgmt
- CA SOI Ø Integration with spectrum for alert generation on spectrum end
- Installation Knowledge agent, e-health integration agent, spectrum integration agent on SQL database server
- Configuration the Policies and Action on demand of customer requirement
- Configure the Alert routing in SOI
- Customization for Service Now
- Creating users and set the privileges according to their need
- UIM catalyst connector configuration and customization
- CA SOI Spectrum Connector Installation configuration and customization
- Maintain Routing process as per alerts
- CA SPECTRUM Ø Implementation of CA Spectrum 10.2 and 10.2 on Windows Server
- Up gradation from spectrum 9.2 to spectrum 10.2 & 10.4.2 Windows server 2008 to windows server 2019
- Configuration the Network Configuration Manager (NCM) for supported device family or non-supported device family
- Customization with xml files according to client need
- Customization for One Click Console
- Creating users and set the privileges according to their need
- E-health configuration with spectrum
- Troubleshooting with Global Collection and Universe topologies
- Create the view in Global Collection according to client need
- Generate the reachable report according to the requirement
- Trap configuration with help of MIBs.
Specialist
Enterprise, Renovision Automation Services Pvt Ltd, Vodafone Idea Ltd
01.2019 - 05.2019
- CA and Non-
- Assisted in continuous improvement activities while developing and maintaining resulting documents
- Strengthened system efficiency by identifying lagging operational processes and implementing optimal solutions
- Manipulated and converted documents to meet needs of individual personnel or projects
- Worked with internal staff to process documents and sent for closing
- Prepared documents for projects in accordance with project manager, team, or client specifications
- Supported end-user access requirements by establishing compliant systems and effective access policies
- Monitoring Switching Network alarms/logs
- Preliminary incident analysis and correlation
- Incident tickets on Bell Incident Management Platform (NETS)
- Troubleshoot & carry out Root cause analysis of incident
- Co-ordinate with TNOC for Transmission media faults and DMAC team to resolve complex issues
- Managing complete life cycle of Incident ticket till closure Analyze.
Associate Engineer
Hitachi Systems MC Pvt Ltd, Vodafone Idea Ltd
01.2015 - 01.2018
- Participated in designing commissioning/qualification/verification (CQV) protocols for new project development and acquisition
- Led full project lifecycle efforts, providing leadership from design phase, through quality assurance testing and to final production
- Offered troubleshooting of tools processes, providing redesigned best practices and process improvements
- Mentored interns, aiding in onboarding process and instructing new personnel on applicable guidelines and techniques
- Applied Six Sigma principles to process control methodology
- Developed planning criteria for integrating and enabling new technologies.
6Associate
HCL INFOSYSTEM LTD
10.2010 - 03.2014
- Managed customer relations through communication and helpful interactions
- Greeted customers and offered assistance for increased customer satisfaction
- Worked varied hours to meet seasonal and business needs
- Utilized customer feedback to improve product offerings.
Education
Master of Computer Applications - Computer and Information Sciences
GNIT College
04.2009
Skills
- Broadcom Spectrum
- Performance Manager
- UIM
- SolarWinds
- Nagios
- SNOW
- E-health
- Service Operation Insight
- Service Desk, ITCM
- Non – CA Active Directory, Exchange Server
- Cisco Prime Collaboration
- IBM SevOne
Timeline
Application Support Specialist
HCL Technology Pvt Ltd
05.2019 - Current
Specialist
Enterprise, Renovision Automation Services Pvt Ltd, Vodafone Idea Ltd
01.2019 - 05.2019
Associate Engineer
Hitachi Systems MC Pvt Ltd, Vodafone Idea Ltd
01.2015 - 01.2018
6Associate
HCL INFOSYSTEM LTD
10.2010 - 03.2014
Master of Computer Applications - Computer and Information Sciences
GNIT College
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