Mohammad Samir Hossain
Ellicott City,MD
Summary
IT professional with strong track record in technical support and system administration. Known for reliable problem-solving and effective issue resolution within dynamic team environments. Committed to leveraging technical skills and collaborative efforts to drive operational success and efficiency.
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Experienced with leading coding teams to ensure precise and efficient medical coding. Utilizes effective management techniques to enhance team performance and coding accuracy. Strong understanding of industry standards and compliance requirements.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate /IT Technician
Bob Bell Nissan And Kia
09.2021 - 07.2023
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Resolved technical issues for end-users, enhancing overall system functionality and user satisfaction.
- Provided support for hardware and software troubleshooting, ensuring minimal downtime for critical operations.
- Coordinated installation and configuration of IT equipment, streamlining onboarding processes for new employees.
- Collaborated with cross-functional teams to identify recurring issues, driving proactive solutions and systemic improvements.
IT Specialist
EZ Car Rental
09.2018 - 03.2020
- Assisted in troubleshooting hardware and software issues to ensure operational efficiency.
- Provided technical support to users, resolving inquiries and enhancing user experience.
- Conducted system updates and maintenance to ensure optimal performance of IT infrastructure.
- Collaborated with team members to document processes and create user manuals for common tasks.
Education
Bachelor of Science - Computer Science
University of Maryland, Baltimore County
Baltimore, MD12-2025
Associate of Science - Computer Science
Howard Community College
Columbia, Maryland, MD06-2023
Associate of Science - Computer Science
Borough of Manhattan Community College
New York (City), NY03-2020
Skills
- Customer engagement
- Cross-functional teamwork
- Prioritization and scheduling
- Problem-solving skills
- Problem-solving
- System performance
- Troubleshooting
- Network connectivity
- Coding
- Python
- Java Script
- SQL
- C
- Coding standards
- Network security
- Scripting languages
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 12 staff members.
Certification
- Certified Cloud Computing , IBM
Languages
Spanish
Limited Working
English
Native or Bilingual
Bengali
Native or Bilingual
Hindi
Limited Working
French
Professional Working
Timeline
Sales Associate /IT Technician
Bob Bell Nissan And Kia
09.2021 - 07.2023
IT Specialist
EZ Car Rental
09.2018 - 03.2020
Bachelor of Science - Computer Science
University of Maryland, Baltimore County
Associate of Science - Computer Science
Howard Community College
Associate of Science - Computer Science
Borough of Manhattan Community College