Mohammad Shafique Ansari

· Experience in Data Center Migration project

· Understand the overall ticket management process.

· Empower a culture of safety, security, and compliance in all aspects of data center activities.

· Mounting Server, Network Devices and configure ILO, IPMI, IDRAC

· To provide remote hands support and service on network equipment.

· Handling IT infrastructure of a Data Center.

· Perform cable installations, hardware Rack/Stack installations, testing, and troubleshooting using standard data center processes.

· Troubleshoot Servers, Switches and Client Systems, Cable patch panel, Install OS, Installation of various servers, client machines, setup remote desktops, upgrade systems, Fiber channel switches, workstation builds and repairs

· Provided customers support to internal customers.

· Maintain all the test equipment needed in the lab environment

· Delivered excellence in customers service through situational analysis and timely resolve of escalating problems

· Racked and cabled all equipment for enclosures

· My role include Project Management, Operation management & service delivery for all Zenlayers's project.

· Managing team of IDC engineers across Mumbai, Delhi, Chennai along with offsite team/Vendor at other DC's location like Kolkata ,Hyderabad, Bangalore

· Experience in Data Center Migration project

· Understand the overall ticket management process.

· Managing logistics ,Inventory management ,Asset management across India for all Zenlayer DC's (15Nos)

· Ensure global standard of internal complains are met.

· Empower a culture of safety, security, and compliance in all aspects of data center activities.

· Mounting Server, Network Devices and configure ILO, IPMI, IDRAC

· To provide remote hands support and service on network equipment.

· Handling an IT infrastructure of the Data Center.

· Perform cable installations, hardware rack/stack installations, testing, and troubleshooting using standard data center processes.

· Supporting parts/component replacement and physical hardware troubleshooting.

· As required, assist Data center Inventory and Asset Management Team with shipping/receiving and inventory management to address high work volumes.

• Server Installation and Configuration 2003, 2008 and 2012-R2 Etc.….
• Mail Configuration and Take Backup.
• Domain related Issue like Domain not available, Unable to login. User Creation and Provide Permission.
• Installing and Configuration DNS, DHCP, FTP, OU, GROUP POLICY Etc.....
• Install and Configure Network Printer, Net Meeting, Any desk, Team Viewer etc..
• Deployed McAfee, Avast, Symantec Antivirus Corporate Edition.
• Responsible for handling day-to-day User's Problem.
• User Creation, Implement Policies and maintain the overall security and Networking on Cyberoam.
• User Creation, Implement Policies on WD Cloud.

· Manage our team member and take care of team work

· Meeting with team member for planning and how to work with proper communication.

· Server Installation and Configuration 2003, 2008 and 2012-R2 Etc.….

· Mail Configuration and Take Backup.

· Address user tickets regarding Hardware, Software and Networking

· Proper Work Update to Manager.

· Providing Smart Hand Support to customers.

· Actively participating in Disaster Recovery (DR) Drill Activities.

· Responsible for raising change request before performing any critical activity in network.

· Servers and Putty configuration and monitoring.

· Address user Tickets regarding Hardware, Software and Networking

· Walk Customer through installing applications and computer peripherals

· Guide users with simple step-by-step instructions

· Conduct remote troubleshooting

· Test alternative pathways until resolve the issue

· Direct unresolved issues to the next level of supports personnel.

· Follow up with clients to ensure their systems are functional.

· Installation & Troubleshooting MS-Windows -2000, 2007, 2008, 8.1, 2010

· Install and test desktop software application and internet browser.

· Test computers to ensure proper functioning of computer systems.

· Interact with staff on desktop problems and their resolution.

· Monitoring performance of the company's desktop infrastructure and make suggestions for improving efficiency.

• Led projects and analyzed data to identify opportunities for improvement
• Exceeded goals through effective task prioritization and great work ethic
• Conducted research, gathered information from multiple sources and presented results
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record