Mohammed Abboodi
Troy
Summary
Experienced with managing customer inquiries and delivering consistent support. Utilizes effective communication and problem-solving skills to resolve issues efficiently. Track record of maintaining high satisfaction levels through empathetic and responsive service.
Overview
10
10
years of professional experience
Work History
Customer Service Associate
Lowe's
09.2021 - Current
- Assisted customers with product selection and provided expert recommendations.
- Communicated with clients to address billing discrepancies and ensured accurate account reconciliation.
- Handled payment processing and maintained up-to-date financial records for client accounts.
- Resolved account-related issues efficiently, enhancing financial accuracy and client satisfaction.
- Documented financial transactions and client communications in internal systems for accurate audit trails
Senior Associate
Akkah Trading Company
01.2015 - Current
- Created a home webpage, consolidating 32 pages of data.
- Led social media department, managing 49,304 followers across platforms.
- Developed logistics strategies, 7 of which were implemented to improve efficiency.
Pharmacy Technician
Walmart Supercenter
01.2016 - 02.2017
- Managed medication inventory and ensured stock accuracy.
- Assisted pharmacists in filling prescriptions and providing patient care.
Education
Bachelor of Science - Accounting
Oakland University
Rochester, MI12.2024
Skills
- H&R Block Certification
- Completed 150 credit hours for CPA exam eligibility
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Access)
- Experience with Google Suite applications
- Strong understanding of financial principles and accounting practices
- Time management and ability to prioritize tasks
- Ability to work with cross-functional teams
Languages
English
Arabic
Timeline
Customer Service Associate
Lowe's
09.2021 - Current
Pharmacy Technician
Walmart Supercenter
01.2016 - 02.2017
Senior Associate
Akkah Trading Company
01.2015 - Current
Bachelor of Science - Accounting
Oakland University
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