Mohammed Alabdali
Lawrenceville,GA
Summary
IT Technician with three years of hands-on experience in providing exceptional technical support and ensuring the seamless operation of IT infrastructure. Proficient in diagnosing and resolving hardware and software issues, managing network configurations, and delivering top-notch customer service. Adept at installing and maintaining operating systems, software applications, and security solutions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Technician
Intelecis
07.2020 - 08.2023
- Maintained office PCs, networks and mobile devices.
- Provide comprehensive technical support to a diverse user base of 200+ employees, resolving hardware and software issues promptly and efficiently.
- Diagnose and troubleshoot network connectivity issues, guaranteeing uninterrupted internet access and bolstering network security.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
IT Support Specialist
ProData Systems
02.2019 - 06.2020
- Delivered proficient on-site and remote technical support to end-users, swiftly resolving hardware and software issues to minimize operational disruptions.
- Installed and configured various software applications, including the Microsoft Office Suite and industry-specific software.
- Assisted in IT equipment procurement and managed inventory to optimize resource allocation and control costs effectively.
- Collaborated seamlessly with the IT team to strategize and execute system upgrades and migrations, ensuring minimal disruption to daily operations.
- Conducted routine maintenance and troubleshooting of peripherals, such as printers, scanners, and other office equipment, maintaining seamless functionality.
- Contributed to the development of comprehensive IT documentation, including user manuals and troubleshooting guides, enhancing user self-help resources.
- Determined hardware and network system issues using proactive troubleshooting techniques.
Education
Associate of Science - Computer And Information Sciences
Georgia Piedmont Technical College
Clarkston, GA05.2020
High School Diploma -
Basix Knowledge Academy
Atlanta, GA05.2018
Skills
- Customer Service
- Problem Solving
- Communication
- Remote Support
- Troubleshooting
- Teamwork
- Cybersecurity
- Hardware and Software Problem Diagnosis
- Microsoft Windows
- Troubleshooting Technical Issues
Certification
ComPtia A+
ComPtia Security+
Timeline
IT Technician
Intelecis
07.2020 - 08.2023
IT Support Specialist
ProData Systems
02.2019 - 06.2020
Associate of Science - Computer And Information Sciences
Georgia Piedmont Technical College
High School Diploma -
Basix Knowledge Academy
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