Mohammed Aldulaimi
Sterling Heights
Summary
Motivated college student with experience in customer service, technical support, and problem-solving across fast-paced environments. Strong communicator with a proven ability to learn quickly, work with diverse teams, and deliver reliable, detail-oriented support. Seeking opportunities to grow skills while contributing value from day one.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Specialist
Apple
Troy
08.2025 - Current
- Collaborated with team members to enhance customer service experiences.
- Educated customers on Apple ecosystem features, improving product adoption and overall user experience
- Assisted with device setup, data transfer, and basic troubleshooting while maintaining high customer satisfaction
Caregiver
river oaks senior living
Rochester
01.2025 - 05.2025
- Delivered compassionate, patient focused support while maintaining professionalism
- Communicated clearly to understand needs and provide appropriate assistance
- Managed responsibilities independently in a fast-paced, unpredictable environment
Online Personal Shopper
Walmart
06.2023 - 06.2024
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
Cashier
Mcdonalds, PDI FOODS
06.2022 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions
Education
Associate of Applied Science - Cybersecurity
Macomb Community College
Warren, MI08.2026
GED -
Adlai Stevenson High School
Sterling Heights, MI06.2023
Skills
- Customer service experience
- Sales experience
- Product picking
- 2 languages : English & Arabic
- Flexible Schedule
- Communication skills
- Active listening skills
Certification
Testout certified Network Pro
100% performance based
- Hardware
- Configuration
- Management
- Security
- Troubleshooting
Languages
- English
- Arabic
Timeline
Specialist
Apple
08.2025 - Current
Caregiver
river oaks senior living
01.2025 - 05.2025
Online Personal Shopper
Walmart
06.2023 - 06.2024
Cashier
Mcdonalds, PDI FOODS
06.2022 - 10.2022
Associate of Applied Science - Cybersecurity
Macomb Community College
GED -
Adlai Stevenson High School