Summary
Overview
Work History
Education
Skills
Timeline
SalesManager

Chelsy Brunken

Land O' Lakes,FL

Summary

Accomplished Sales Manager offering 10+ years of experience developing and maximizing retail sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.

Directly managed stock efforts to maintain budget, fulfilled floor plans, team training, and as well conducted hiring and training activities.

Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.

Overview

10
10
years of professional experience

Work History

Sales Manager

Dillard's
08.2016 - Current
  • Organized strategies for reaching target goals and meeting demand, helping company fill multiple demand gaps and cement market leadership
  • Managed well-organized and compliant administrative and financial records
  • Created customer-centered shopping environment, promoting top-quality customer service standards and timely resolution of complaints
  • Sustained continuous revenue with establishment of successful client base and sales funnels
  • Trained and mentored employees to maintain friendly demeanor, provide professional service and uphold company values
  • Coordinated staff schedules to meet projected business demands, provide adequate shift coverage and compensate for special events or high-volume sales days.

Sales Business Manager

Dillard's
05.2015 - 08.2016
  • Upsold extra items to provide customers with improved product experience
  • Built rapport with individual customers, providing honest recommendations
  • Prepared merchandise for sales floor and tagged items with correct pricing information
  • Greeted arriving customers and delivered exceptional customer service
  • Handled day-to-day stock replenishment and visual merchandising.

Sales Associate

Dillard's
08.2013 - 05.2015
  • Utilized POS system to process cash, credit card and mobile pay transactions
  • Promoted customer loyalty program or store credit card to meet performance targets
  • Developed individual relationships with customers from greeting through post-sale contact
  • Handled customer purchase paperwork, tracking orders in response to customer queries
  • Delivered consistent high-quality service to maintain customer loyalty
  • Suggested additional products and services to increase sales.

Education

Bachelor of Business Administration - Business Administration

St. Petersburg College
St. Petersburg, Florida
05.2020

Associate Of Science -

Hillsborough Community College
Tampa, FL
05.2016

Skills

  • Sales team training
  • Client relationship management
  • Team leadership
  • Budgeting
  • Business Development
  • Strategic/Business Planning
  • Goals and Performance
  • Retail Merchandising
  • Business Development and Planning
  • Hiring Procedures

Timeline

Sales Manager

Dillard's
08.2016 - Current

Sales Business Manager

Dillard's
05.2015 - 08.2016

Sales Associate

Dillard's
08.2013 - 05.2015

Bachelor of Business Administration - Business Administration

St. Petersburg College

Associate Of Science -

Hillsborough Community College
Chelsy Brunken