Mohammed Bhuiyan
Atlantic City,NJ
Summary
Dependable [Job Title] successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Restaurant Leader
Dunkin' Donuts
12.2013 - 09.2023
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency
- Maintained optimal inventory levels and kept food costs in line with budget limitations
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Observed servers to provide feedback and coaching in areas requiring improvement.
Sales Associate
7 Eleven Store
03.2010 - 11.2013
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Mentored team members in mastering sales techniques to consistently exceed objectives
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
- Coached team members on security risks and loss prevention to aid in mitigating store theft.
Education
Associate of Applied Science - Diploma in Technical Education
Technical Teacher's Training College
Dhaka, Bangladesh12.2000
Associate of Applied Science - Diploma in Electronics Engoneering
Dhaka Polytechnic Institute
Dhaka, Bangladesh01.1998
High School Diploma -
Nowabpur Govt. High School
Dhaka, Bangladesh12.1993
Skills
- Food safety understanding
- Weekly menu preparation
- Teardown experience
- Customer service
- Conflict resolution
- Team building
- Organization
- Friendly, positive attitude
- Training & Development
- MS Office
Certification
- Food safety Training – 2020
- Certification on medical Assistance.
Accomplishments
MOHAMMED BHUIYAN mohammedbhuiyan7@gmail.com | 609-334-6294 | Atlantic City, NJ 08401 Summary Innovative Restaurant Manager with more than 6 years of food preparation and service experience. Motivates team members to meet challenging customer demands in fast-paced environments. Never sacrifices quality, safety or cost control measures vital to sustainable business operations. Resourceful and detail-oriented worker with extensive experience in food and service industries. Fantastic multitasker with knowledge of technology establishment management and employee supervision. Dedicated and innovative leader ready to enhance food safety establishment and maximize sales.
General Information
Mohammed, A, Bhuiyan, 609-334-6294, 2714 Arctic Avenue FL # 2 5, Atlantic City, NJ, 08401, 609-334-6294, Dhaka, Bangladesh, mohammedbhuiyan7@gmail.com
Timeline
Restaurant Leader
Dunkin' Donuts
12.2013 - 09.2023
Sales Associate
7 Eleven Store
03.2010 - 11.2013
Associate of Applied Science - Diploma in Technical Education
Technical Teacher's Training College
Associate of Applied Science - Diploma in Electronics Engoneering
Dhaka Polytechnic Institute
High School Diploma -
Nowabpur Govt. High School
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