Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Mohammed Chakaron

West Palm Beach

Summary

A dynamic leader with a proven track record at Metro by T-Mobile, I excel in enhancing team performance and customer satisfaction through expert relationship building and strategic operations management. Leveraging skills in conflict resolution and staff development, I've successfully driven initiatives that significantly improve service delivery and team productivity.

Overview

9
9
years of professional experience

Work History

Manager

Metro by T-Mobile
03.2019 - 11.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Established team priorities, maintained schedules and monitored performance.

Sales Associate

Metro by T-Mobile
04.2016 - 03.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Education

High School Diploma -

John I Leonard High School
Greenacres
05.2018

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Relationship building
  • Operations management
  • Cross-functional teamwork
  • Project planning
  • Staff development
  • Performance management
  • Sales techniques
  • Conflict resolution
  • Schedule preparation
  • Sales management
  • Performance evaluations
  • Business administration
  • Budget control
  • Safety procedures
  • Employee onboarding
  • Work prioritization
  • Teamwork and collaboration
  • Effective communication
  • Problem resolution
  • Adaptability and flexibility
  • Positive attitude
  • Attention to detail
  • Multitasking
  • Problem-solving
  • Multitasking Abilities
  • Excellent communication
  • Organizational skills
  • Team development
  • Managing operations and efficiency
  • Customer relationship management
  • Staff training

Accomplishments

Our store has achieved the remarkable honor of being named Store of the Month for meeting our quota an impressive six times in a single year—and we’ve accomplished this for three consecutive years! This milestone is a testament to our unwavering dedication, teamwork, and commitment to excellence. I’m incredibly proud of what we’ve built and the consistency we’ve maintained year after year

Timeline

Manager

Metro by T-Mobile
03.2019 - 11.2024

Sales Associate

Metro by T-Mobile
04.2016 - 03.2019

High School Diploma -

John I Leonard High School

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Mohammed Chakaron