Mohammed Elyaas
Redmond,USA
Summary
Program management professional with proven track record in leading cross-functional teams and driving project success. Skilled in strategic planning, risk management, and resource allocation. Known for adaptability, problem-solving, and fostering collaboration to achieve results. Proficient in optimizing processes and aligning initiatives with organizational objectives. Successfully led a project that improved performance by 50% and expanded team capacity by 30%.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Program Manager
LTI MindTree Ltd (Client: Microsoft)
07.2021 - Current
- Currently working as a Program Manager in Microsoft Azure Capacity team – Maintaining the overall capacity of high-performance GPU compute and collaboration with regional owners to manage high-profile customers.
- Experienced Supply Chain Manager with 2 years of success in implementing cost-saving strategies and improving supply chain efficiency by 20%.
- Implemented agile methodologies and streamlined development processes, reducing the average project delivery time by 15% and increasing team productivity by 25% over a period.
- Collaborated with stakeholders to identify and implement process improvements, resulting the reduction in project risks by 15% and incidents by 10%.
- Conducted strategic training sessions for over 40+ staff, resulting in a 50% increase in process adoption.
Technical Advisor | Operations Manager
MindTree Ltd (Client: Microsoft)
01.2018 - 06.2021
- Advise Microsoft customers with secure, reliable and cost-effective cloud solutions, which covers diverse resources and services on Azure such as webapps, virtual machines, virtual networks, PaaS solutions, storage accounts thus reducing the implementation time by 10%.
- Reduced average incident resolution time from 2 days to 45 minutes through automation processes and standardization practices.
- Lead a team of 45 members, implementing design and break-fix solutions for Azure compute and Storage.
- Developed automation for building production network infrastructures and compute resources for Azure customers.
- Spearheaded the full life cycle of cloud-based solutions including tools, technologies, and best practices for development, deployment, and maintenance of Azure cloud hosted services without disruption.
- Create technical reviews and raise bug tickets for components and provide permanent fixes which reduce the resolution time by 20%.
- Generate PowerBI dashboards, collaborate with PG engineering and provide technical assistance to team members resulting in a consistent customer satisfaction Index (CSAT) of 4.83.
- Responsible for conducting weekly and monthly business review meetings with Microsoft team.
Tech Lead (WAOC & ExpressRoute OPs)
MindTree Ltd (Client: Microsoft)
08.2011 - 12.2017
- Troubleshooting of routing protocols issues and link issues like Link down, Packet drop, link flapping, High Utilization, latency issues.
- Responsible for turning up BGP peering and customer sessions as well as debugging BGP routing protocol.
- Coordination with ISPs AT&T, Verizon, Level 3, British Telecom etc to restore services in a timely manner to avoid delays.
- Troubleshooting the customer related issues like connectivity loss and slow speed between customer and internal Microsoft network LAN and WAN in coordination with ISPs and vendors.
- Responsible for documenting workflow process, Visio drawings and implementing changes following the change management guidelines.
- Performing multiple tasks on time including ticket administration, communication and follow-up with supervision.
- Implementing new processes and working to ensure quality of deliverables.
- Mentoring the new Team members on the project scope & objectives.
L2 – Network Management Center Analyst
HSBC
04.2010 - 08.2011
- Handling 24/7 NOC issues for enterprise networks of 17 sites across India, Malaysia, China, Philippines, Sri Lanka & Egypt.
- Configure Re-distribution of routing protocols (RIP & EIGRP) on NCR site routers.
- Implementing traffic filters on routers using ACLs.
- Create VLANs & assign network ports to different VLAN’s as per requirement.
- Perform end-to-end troubleshooting between two sites during link outages & take active part in crisis calls until complete resolution.
- Design and implement a strategy to map user port to IDF switches, MDF switches and Core switches.
- Nortel Programming on multi-site PBX. Generate authcode for users, provide call forward/transfer, adding/changing names to extensions, create hunt-group, voice mail option, RNP Group.
- Provide solutions to call routing and connectivity issues to the Aspect teleset for end users on multi-sites on Aspect ACD system.
- Use HP Open View to monitor alarms generated on the remote routers, switches & Aspect ACD
- Prepare Weekly Trunk Downtime & Bandwidth Utilization reports of multi-site Internet & WAN links using Concord & MRTG tools.
- Liaise with all vendors as specified in the Service Level Agreement to resolve any outages.
- Monitor trunk & span status through switching card alarms on Aspect ACD.
Network Engineer
Pioneer eLabs Ltd
04.2008 - 03.2010
- Involved in complete local area network (LAN) and wide area network (WAN) development including designing, installation, configuration, and maintenance.
- Configuration, installation and maintenance of Routers (DAX-2811, Cisco 1700, DAX-1821 Series, PEARL JS8516) & Switches (Catalyst 2900 Series).
- Implementation of Static and Dynamic routing, configuring OSPF EIGRP,BGP, DHCP,DNS,FTP/TFTP.
- Maintenance of Leased Line Modems makes RAD, G-703 and V.35 consisting of 64/128kbps and 2Mbps and RAS for Dial-up Connections.
- Maintenance and monitoring of WAN and LAN network using Whatsup Gold, MasterPlan 5.1.1, and OpManager7 network utility tool.
- Computing the Bandwidth by using PRTG graphs & sending the BW reports on Weekly and Monthly basis.
- Provided desktop support to corporate users and technology staff including configuration and installation of software, hardware and providing internet and intranet user support.
Education
Bachelor of Technology - Electronic and Communication Engineering
JNTU University
01.2007
Skills
- Program & Project Management
- Agile Methodologies
- Crisis & Escalation Management
- Supply chain optimization
- Incident Management & Troubleshooting
- Customer Centricity
- Process improvement
- Team leadership and direction
Accomplishments
- Received recognition for outstanding project management , achieving all targets successfully with a 20% efficiency gain.
- Received Customer Hero Award for delivering exceptional customer experiences, showing empathy, solving problems creatively, and creating lasting positive connections.
- Supervised team of 50+ staff members.
Certification
- ITIL V3 Foundation & PMP Training Completed
- Azure Cloud – Az900
- Amazon AWS Cloud trained
- Cisco Certified network associate (CCNA)- CSCO11396609
- Cisco Certified Network Professional (CCNP - T-SHOOT) - CSCO11396609
- MCSE and A+ Cert Trained
- Juniper JNCIA certified
Timeline
Program Manager
LTI MindTree Ltd (Client: Microsoft)
07.2021 - Current
Technical Advisor | Operations Manager
MindTree Ltd (Client: Microsoft)
01.2018 - 06.2021
Tech Lead (WAOC & ExpressRoute OPs)
MindTree Ltd (Client: Microsoft)
08.2011 - 12.2017
L2 – Network Management Center Analyst
HSBC
04.2010 - 08.2011
Network Engineer
Pioneer eLabs Ltd
04.2008 - 03.2010
Bachelor of Technology - Electronic and Communication Engineering
JNTU University
VISA STATUS
I-140 Approved & Valid H1-B