MOHAMMED ESSA
Tucker,GA
Summary
Goal-oriented Assistant store manager closing leader dedicated to meeting team performance objectives and achieving set targets. Offering 3 years of extensive leadership experience in Target. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Target
Tucker
09.2021 - Current
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office
- Controlled resources and assets for department activities to comply with industry standards and government regulations
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Streamlined and monitored quality programs to alleviate overdue compliance activities
- Set aggressive targets for employees to drive company success and strengthen motivation
- Delivered regular team meetings for aligned work towards common goals
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Recruited and trained high-performing team members, maintaining optimized customer service
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Increased productivity by 85% and revenue streams by 97% through effective change management practices
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Developed performance measurement strategies, identifying areas for improvement
- Managed senior-level personnel working in marketing and sales capacities.
- Training store staff by reviewing and revising sales training materials, delivering training sessions, reviewing job performance and coaching needs with retail store manager, and developing and implementing new product training.
- Evaluates competition by visiting competing stores to gather information about attributes, such as style, quality, presentation, and pricing of competitive merchandise.
- Maintains clean and tidy workspace, including supervision of cleaning services.
Education
Bachelor of Science -
Georgia State University
Atlanta, GA05-2025
High School Diploma -
Meadowcreek High School
05.2020
Skills
- Identifying Opportunities
- Agility Drills
- Customer Loyalty
- Team Management
- Method Validation
- Understanding
- Greet customers
- Maintain a fully stocked store
- Tracks and reports record of sales
- Inventory management
- Maintain customer satisfaction through superior service
Languages
- Kurdish
- English
- Professional Working
- Native or Bilingual
- Arabic
Timeline
Assistant Store Manager
Target
09.2021 - Current
Bachelor of Science -
Georgia State University
High School Diploma -
Meadowcreek High School