Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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Mohammed Fofana

Arlington,VA

Summary

Proven to excel in fast-paced environments, I leveraged my multitasking proficiency and detail-oriented mindset at Capitol Concierge to mentor new hires and streamline group bookings, significantly enhancing guest satisfaction. Recognized for exceptional time management and maintaining composure, my skills in both team collaboration and independent work stand out.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Concierge Team Member

Capitol Concierge
06.2023 - Current
  • Mentored new team members, sharing best practices and assisting with their training to ensure a smooth transition into their roles.
  • Handled complex logistics for group bookings while maintaining an organized schedule that met the needs of all parties involved.
  • Provided exceptional customer service to all guests, earning recognition as a top-performing team member.
  • Proactively addressed potential issues before they arose by anticipating the needs of each guest based on previous interactions or reservations history.

Wendy's

Wendy's
04.2022 - 06.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Food Deliverer

DoorDash
06.2021 - 08.2021
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Provided exceptional customer service through friendly demeanor and prompt resolution of any issues or concerns.
  • Ensured proper handling of food items by adhering to strict hygiene standards during transportation.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Education

Bachelor of Information Technology -

Marymount University
Arlington, VA
05-2027

Skills

  • Multitasking proficiency
  • Detail-oriented mindset
  • Time management expertise
  • Maintaining composure

Certification

  • CPR/AED Certification
  • Cisco Certified Network Associate (CCNA)
  • Autodesk Certified Professional (ACP)

Interests

  • Wrestling
  • Community Service
  • Football
  • Fortnite

Timeline

Concierge Team Member

Capitol Concierge
06.2023 - Current

Wendy's

Wendy's
04.2022 - 06.2023

Food Deliverer

DoorDash
06.2021 - 08.2021

Bachelor of Information Technology -

Marymount University

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Mohammed Fofana