Mohammed Imran

• Mitigate risks endangering go-live, system stability, and system availability, as well as defining clear action plans to resolve potential risks.
• Responsible for engaging and coordinating cross-functional resources both internally and with customer organizations to align on problem solving activity.
• Develop a trusted relationship with key stakeholders and decision makers, understanding and responding to customer needs, and tracking account activity.
• Create detailed engagement and service delivery plans and drive their execution
• Understand SAP premium engagement’s services and methodologies
• Conceptualize, execute and track projects that are in line with our organizational framework
• Coordinate involvement of SAP Support resources onsite and the back office
• Identify top issues, define action plan accordingly and drive the resolution process
• Report to management and executive level

• Ensuring High availability of SAP Production systems by proactively monitoring.
• Implementation of High Availability SAP cloud connector 2.13.1 on Azure Cloud platform.
• Working with Vendor and Solution architect in implementation of RACE mobile application and integrating mobile application with SAP ECC.4.6c and ECC6.
• Implementation of NetWeaver gateway 7.5 application and integration with SAP 4.6c.
• Activation of Fiori, UI5 and OData services.
• Innovapptive add on installation.
• Worked on with EAI team in S2P implementation.
• Managing, coordinating, planning, and executing the SAP BASIS system administration activities.
• Preparing Weekly and Monthly performance status reports.
• Managing, coordinating, planning, and executing the SAP Basis Activities like SAP System Refresh, Support Patch Update, Kernel Upgrade
• Coordinate transition planning meeting
• Attend transition planning meeting
• Scheduling meetings with Business and Technical consultants on regular basis to discuss the status of Enhancements. Also ensuring the proper KT and Handover is given to support team.

Address and analyze SAP production issues in accordance with agreed upon SLAs; and perform refresh activities in order to maintain updated test system environment for users.

Providing Technical support on emergency/critical issues

• Involved in HANA administration and monitoring, Backup and recovery of HANA database, HANA revision and SPS upgrade, HANA studio and client installations.
• Trigger-Based Data Replication Using SAP LT Replication Server
• Customer presentations and demo’s on Tech Mahindra SAP HANA landscape.
• Provide consulting support in Pre-Sales and Delivery.
• Performed backup of SAP HANA systems using HANA studio.
• Installed/renewed SAP HANA database license.
• Added SAP HANA database to HANA studio.
• Monitored SAP HANA database from HANA studio and OS level commands.
• Involved in Stop and start of SAP HANA db from HANA studio and OS level commands.
• Alert monitoring for SAP database studio using HANA studio.
• Performance monitoring of SAP HANA database to studio and Performance tuning.
• Configuration and parameter changes in SAP HANA system using HANA studio.
• Worked on activating and deactivating services using SAP HANA studio.
• Worked on Trace enabling in SAP HANA studio.

• Provided Production support for SAP ERP ECC5, XI and SCM system.
• Performed system refreshes, Applying notes, Transporting request.
• Daily system monitoring to making sure system is up and running all the time.
• Analyzed early watch reports, and ABAP Dumps.
• Transporting PI transport request.
• Background job monitoring.
• Configured early watch alerts.
• Starting and stopping live cache in SCM system.
• Queue monitoring and queue administration.
• Starting and stopping SAP systems whenever there is OS patching activity.
• Runtime workbench monitoring, providing end to end Basis support to the client.
• Working in the Globe largest SAP project, Online SAP Basis support and provided 24x7 support, performed SAP basis Activities as a consultant.
• Performed SAP system Refresh.
• Applying ABAP/JAVA Support packages, Add-on’s, OSS Notes using SPAM/SAINT/ SUM/SNOTE/SDM/JSPM and also performed Kernel upgrades.
• Performed post installation checks for ECC 6.0
• Troubleshooting OSS connection issue.
• Printer configuration.

• Configured RFC connection (R/3, HTTP, and TCP/IP).
• Creating source system connection and Restoring Source system connection.
• Creating partner profile,
• Carrying out Transports from across landscape
• Part of Six Sigma project.
• Performed SAP system Refresh.
• Applying supports packs and carrying out transports.
• IDOC monitoring.
• System monitoring which includes analyzing system errors, ABAP dumps, updates.
• Inbound outbound queues monitoring.
• Queues Administration from SMQR and SMQS.
• Working with Background Jobs and analyzing problems
• Single point of contact at the time of Migration for the RFC Team.
• Usage of service Marketplace to open OSS messages for any problems, look up SAP Notes and solve the problem.
• Creating SLD connection and troubleshooting.

• Provided related support for planned activities or support activities like Patches, Backup issues etc.
• Installation of SAP-ECC, PI, SCM Systems.
• Provided support for Project Go-live activities.
• Carrying out regular tasks of User Administration, Transport Management. Authorization and System Maintains of all SAP landscape.
• Administration for SAP XI System. Scheduling jobs in Redwood and monitoring jobs, canceling jobs, killing jobs etc.
• Generating early watch report and solving the errors if there is any. Monitoring production system using solution manager.
• Monitoring BI jobs making reports. Monitoring IDOC.
• Providing offshore Basis Support to the clients.
• Requesting and installing sap licenses.
• Configured Transport management System.
• Scheduling standard Background jobs.
• Upgrade the latest kernel Patches.
• Java support packages using JSPM.
• Applying notes by sap recommended.
• · Central user administration.
• Daily Health checks and Prepare monthly reports