Customer Service Representative
HSBC
- I have four years of experience managed workflow and analyzed claim status updates to support operational efficiency and SLA compliance.”
- Performed customer due diligence and compliance verification by analyzing onboarding documentation and validating customer data against regulatory requirements.”
- Analyzed and classified tax documentation including W9 and W8BEN-E forms to ensure regulatory compliance and accurate customer tax status validation.”
- Reviewing and verifying tax documentation, including W9, W8BEN-E, W8-IMY forms, and withholding statements for diverse regions such as the UK, USA, Middle-East, Hong Kong, and France.
- Assessing the legitimacy of 871m and HSS clients in compliance with regulatory standards.
- Validating CRS-E and CRS-CP forms for adherence to Common Reporting Standard (CRS) regulations.
- Internally categorizing clients based on their business profiles and activities.
- Conducting queue analysis and resource assessment to effectively prioritize and allocate tasks based on expertise and availability.
- Assuming responsibility for overseeing all audit-related tasks within the team, ensuring compliance with audit standards and regulatory requirements.
- Detail-oriented Business Operations Analyst with experience in healthcare claims processing, KYC compliance, and banking documentation analysis. Skilled in reviewing financial and customer data, validating tax documentation, supporting operational workflows, and ensuring regulatory compliance. Experienced in handling high-volume data processing environments with strong analytical, problem-solving, and process coordination abilities. Currently transitioning into IT-oriented roles.
- Knowledge on Applications: RCT, Iqueue, Avox, CLMT, BVD, IRS, Orbis, GWIS, CMB UI, Ondemand.