Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Software
Timeline
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Mohammed Khalil

Mohammed Khalil

Shorewood,IL

Summary

Engaging professional with vast experience in the hospitality industry and a proven track record of delivering outstanding customer service in a fast-paced environment. Adept at resolving customer complaints, managing multiple tasks, and utilizing my excellent interpersonal skills to foster relationships with guests and team members. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.

Overview

10
10

Years of professional sales, customer, merchandising experience

Work History

Dispatcher/Driver Coordinator

Amazon
01.2024 - Current

Dedicated and efficient Dispatcher at Amazon. Ensuring seamless coordination of logistics and transportation operations. Strong focus on efficiency, accuracy, and customer satisfaction, the dispatcher manages the scheduling and dispatching of delivery drivers, optimizes routes, and ensures timely deliveries.

Utilizing advanced logistics software and tracking systems, the dispatcher monitors delivery progress, addresses any issues in real time, and provides drivers with the support they need to navigate challenges on the road.

American Express Ambassador

2020 Companies
10.2021 - 01.2023
  • Developed and maintained a positive company image and reputation
  • Represented company at product launches, events, and trade shows
  • Tracked customer preferences, metrics and media campaigns
  • Researched current industry climate to understand cultural contexts and sensitivities
  • Brainstormed marketing plans and activities to help drive brand loyalty and target groups
  • Advocated for company interests to reduce risks
  • Coached client representatives in effective communication with public and with employees.

Administration Of Staples

Staples
12.2020 - 08.2021
  • Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
  • Performed general maintenance and repair
  • Met deadlines while maintaining high-quality deliverables
  • Managed and coordinated multiple projects while ensuring timely completion
  • Provided efficient and courteous service to customers at all times
  • Worked with coworkers to complete tasks.

Merchandising Manager

2020 Companies
01.2017 - 01.2020
  • Set and recommended mark-up rates, mark-down rates and selling prices for merchandise
  • Designed displays to make store experience interactive and engaging
  • Conferred with store managers to obtain information about customer needs and preferences
  • Displayed appropriate signage for products and sales promotions
  • Interviewed and hired staff, and oversaw staff training
  • Resolved vendor and contractor grievances and claims against suppliers.

Education

Bachelor of Arts - Business Administration

Western Governors University
Salt Lake City, UT
01.2026

Associate In Arts (A.A.) In Behavioral Science - undefined

Oakton Community College
Skokie, IL
08.2017

High School Diploma -

Amundsen
Chicago, IL
03.2005

Skills

  • Customer Interaction
  • Schedule Management
  • Performance Strategies
  • Decision-making
  • Emotional intelligence
  • Issue Resolution
  • Conflict Resolution Techniques
  • Floor Set Design
  • Vendor Relations
  • Brand Presentation
  • Customer Retention
  • Planograms
  • Sales Negations

Accomplishments

  • Homer's award customer first service
  • Staples top sales & sales training
  • American Express Shop Small Saturday of Small business owners expanding throughout Illinois.
  • Interactive retail displays & digital signage enhancement

Languages

English
Native or Bilingual
Arabic
Full Professional

Software

Word

Excel

DotActiv Planogram

Power Point

Timeline

Dispatcher/Driver Coordinator

Amazon
01.2024 - Current

American Express Ambassador

2020 Companies
10.2021 - 01.2023

Administration Of Staples

Staples
12.2020 - 08.2021

Merchandising Manager

2020 Companies
01.2017 - 01.2020

Bachelor of Arts - Business Administration

Western Governors University

Associate In Arts (A.A.) In Behavioral Science - undefined

Oakton Community College

High School Diploma -

Amundsen
Mohammed Khalil