Mohammed Nafiu
Bowie,MD
Summary
Computer science graduate and MBA candidate with a background in technical support and customer service. Skilled in resolving technical issues and maintaining system documentation, contributing to operational efficiency. Effective communicator capable of bridging the gap between technical and non-technical stakeholders.
Overview
5
5
years of professional experience
Work History
Security / Fire Safety Analyst
Allied Universal Security Services
Washington, District of Columbia
02.2024 - Current
- Monitor building safety systems and respond to technical alerts, alarms, and operational incidents.
- Troubleshoot equipment and system issues to ensure operational safety and compliance.
- Maintain detailed reports and logs of inspections, incidents, and system conditions.
- Communicate technical issues clearly with facilities staff, contractors, and management.
- Support operational continuity by identifying system failures and escalating issues when needed.
Server
Baltimore Comedy Factory
Baltimore, Maryland
04.2023 - Current
- Deliver high-quality customer service in a fast-paced environment serving large volumes of customers.
- Resolve customer issues quickly and professionally to maintain positive experiences.
- Process transactions accurately using POS systems and maintain detailed records.
- Demonstrate strong communication and multitasking skills under pressure.
Customer Service Representative & Remote Data Entr
OLAAN Global & Associates
Greensboro, North Carolina
05.2022 - 08.2024
- Provided technical and customer support via phone and email.
- Documented support requests and maintained accurate records in CRM databases.
- Resolved user issues by identifying problems and implementing solutions.
- Maintained high data accuracy in customer account management systems.
Supplemental Instructor – Computer Science
Morgan State University
Baltimore, Maryland
08.2021 - 05.2022
- Assisted students with programming and technical problem-solving.
- Helped troubleshoot coding errors and system issues in computer science coursework.
- Supported faculty in improving learning outcomes through structured technical instruction.
Education
MBA -
Morgan State University
Baltimore, MD12-2026
Bachelor of Science - Computer Science
Morgan State University
Baltimore, MD05-2023
Skills
- Incident management
- Safety management systems
- Risk assessment
- Program evaluation and monitoring
- Budget tracking and reconciliation
- SOP maintenance
- System monitoring and analysis
- SQL proficiency
- Oracle
- Data entry and reporting
- Microsoft Office Suite(Excel, Word, PowerPoint, Outlook)
- Technical support services
- Desktop troubleshooting
- CRM software
- Problem solving skills
LEADERSHIP & AFFILIATIONS
Kappa Alpha Psi Fraternity, Inc.
Keeper of Records
TedXMorgan State University
Co-Organizer Co-Chair
Timeline
Security / Fire Safety Analyst
Allied Universal Security Services
02.2024 - Current
Server
Baltimore Comedy Factory
04.2023 - Current
Customer Service Representative & Remote Data Entr
OLAAN Global & Associates
05.2022 - 08.2024
Supplemental Instructor – Computer Science
Morgan State University
08.2021 - 05.2022
MBA -
Morgan State University
Bachelor of Science - Computer Science
Morgan State University