Mohammed Nasser
Richmond,TX
Summary
Dynamic manager with a proven track record in customer service and team leadership. Skilled in developing training programs and implementing feedback-driven improvements, resulting in increased customer loyalty and operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Manager
Seatec Outfitters
Loxahatchee Groves, FL
06.2025 - Current
- Developed training programs for new staff, improving onboarding efficiency and knowledge retention.
- Analyzed customer feedback to identify areas for service improvement and implemented action plans.
- Managed key client relationships, ensuring high levels of satisfaction and loyalty through proactive communication.
- Managed a diverse team of sales representatives, ensuring optimal performance through coaching and feedback.
- Improved customer retention rates by creating loyalty programs that incentivized repeat business.
- Collaborated with marketing to design promotional campaigns that increased product visibility and engagement.
Assistant Manager
Zaxbys
Greenacres City, FL
01.2024 - 12.2025
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
- Coordinated promotional campaigns, enhancing customer engagement and driving sales growth.
- Monitored compliance with health and safety standards, ensuring a safe working environment for staff and patrons.
- Resolved customer complaints promptly, maintaining high levels of service quality and satisfaction.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Education
High School Diploma -
Palm Beach Central High School
Wellington, FL05-2025
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff management
- Complex Problem-solving
- Documentation and reporting
- Strategic planning
Accomplishments
Received an industry certification in Engineering
Certification
Fusion 360
G-Metrix
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Hindi
Professional Working
Timeline
Manager
Seatec Outfitters
06.2025 - Current
Assistant Manager
Zaxbys
01.2024 - 12.2025
High School Diploma -
Palm Beach Central High School