Mohammed Saddiq
Rockdale,IL
Summary
Customer service professional with over a decade of experience in in-person and phone interactions, effectively addressing diverse customer needs with empathy and efficiency. Strong interpersonal skills enhance rapport and facilitate access to services. Highly organized and dependable, skilled in managing multiple priorities and maintaining a positive attitude to support team objectives and drive customer satisfaction.
Overview
9
9
years of professional experience
Work History
Line Cook Shift Leader
Roc City
Rockdale, IL
07.2023 - Current
- Collaborated with team members to execute large volume food orders during peak hours.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Prepared and cooked menu items according to established recipes and standards.
- Maintained cleanliness and organization of kitchen stations to ensure efficient workflow.
- Trained new line cooks on kitchen procedures, safety protocols, and equipment usage.
- Increased team morale through consistent encouragement and assistance to colleagues.
Security Officer
Per Mar Security
Joliet, IL
11.2021 - 05.2023
- Established secure premises and personnel by patrolling the property and monitoring surveillance equipment.
- Patrolled premises and monitored property via company vehicle and on foot to ensure security and safety.
- Coordinated communication with security team and building supervisors using two-way radios and mobile devices.
- Greeted guests professionally and courteously, fostering a welcoming atmosphere and prioritizing safety.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Furniture Repair Technician
SAW Enterprises
Chicago, IL
05.2020 - 11.2021
- Evaluated damage to furniture and determined optimal repair approaches tailored to each piece's unique requirements.
- Removed old finishes and degraded parts to restore furniture to optimal appearance and functionality.
- Successfully met tight deadlines in fast-paced environments, ensuring timely completion of repair projects.
- Skilled at working independently and efficiently in multiple environments, with or without supervision.
- Proven ability to learn quickly and adapt to new situations.
General Manager
Jersey Mike's Subs
Romeoville, IL
05.2019 - 01.2020
- Cultivated customer relationships to enhance loyalty and repeat business.
- Resolved customer issues to support team members and uphold high standards of customer service.
- Scheduled employee shifts based on customer traffic patterns and individual strengths to optimize service delivery.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Technical Support Specialist
Support Techs
Aurora, IL
04.2017 - 05.2018
- Provided high-level technical support by resolving inquiries via phone, e-mail, and web, ensuring alignment with service levels and goals.
- Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and clarified solutions to restore service and functionality effectively.
- Collaborated with supervisors to escalate and resolve customer inquiries and technical issues promptly.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Education
US Dept. Of Labor Welding Certification - Welding
Earle C. Clements Job Corps Academy
Morganfield, KY07-2013
High School Diploma -
Bolingbrook High School
Bolingbrook, IL01-2008
Skills
- Customer service excellence
- Client assistance
- Call center operations
- Complaint resolution
- Inquiry resolution
- Food Safety Certification
- Call management
- Employee training
- Records management
- Judgment and Decision-Making
- Menu Planning
Languages
English
Native or Bilingual
Arabic
Limited Working
Urdu
Limited Working
Timeline
Line Cook Shift Leader
Roc City
07.2023 - Current
Security Officer
Per Mar Security
11.2021 - 05.2023
Furniture Repair Technician
SAW Enterprises
05.2020 - 11.2021
General Manager
Jersey Mike's Subs
05.2019 - 01.2020
Technical Support Specialist
Support Techs
04.2017 - 05.2018
High School Diploma -
Bolingbrook High School
US Dept. Of Labor Welding Certification - Welding
Earle C. Clements Job Corps Academy