Mohammed Uddin

Outline

Work as an Area Manager for the Amazon Delivery Station (DON8) in Toronto, Canada, overseeing a team of 70 hourly associates and ensuring the continued attainment of sortation and delivering and customer distribution KPIs.

• Oversee daily operations for a high-volume Amazon facility with over 70 associates, identify opportunities to improve team performance and establish as engaging work culture ti increase employee retention by 17%
• Coordinate cross-functionally with Quality, HR, Engineering and safety team to drive operational excellence and exceed productivity targets by 15% to 30% Month-over month
• Manage all aspects of first-mile, middle mile and last mile delivery process, successfully improving on-time delivery rate by 19%
• Collaborated with business leaders and cross functional teams to identify gaps, evaluate operational performance, and lead initiatives to enhance delivery process, resulting in a 97% on-time delivery and 96% customer satisfaction rating
• Manage 5 Delivery Service providers, oversee fleet management and ensure DSP score card, compliance and safety.
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Work as an Area Manager (L4) for the Amazon Delivery Station (DTO1) the first station in Canada, overseeing Under the roof (UTR) operations with a team of 55 associates and ensuring safety and overall efficiency by identifying areas in need of improvement and implementing necessary changes.

• Manager and develop a team of 70 amazon associates and assist with recruitment and training of new employees
• Oversee the sortation and on-road operations for up to 45,000 parcels per day
• Lead daily meetings and fairly assign tasks to employees on shift
• Work on multiple KPIs including On Time Dispatch and First Time Delivery Success
• Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Worked as a Process Assistant at the Amazon Delivery Station at DTO1 in Toronto, Canada overseeing day-today shift operations and monitoring associates performance metrics.

• Maintain accurate records of employee labor hours and ensure compliance with province employment law
• Oversee daily management of the picker department
• Manage staff on shift, fairly assigning tasks, leading meetings and overseeing completion of duties in line with requirements.
• Work with the Area Manager to review and update Standard Operating Procedure (SOP)
• Meet daily and monthly production targets, adapting systems as necessary.
• Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.

• Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
• Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
• Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
• Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
• Develop initiatives and manage the implementation of projects to modernize services, and improve facilities and working practices to meet organizational and service delivery plans.
• Support the development and implementation of local delivery plans that will meet service needs, and are in line with agreed corporate objectives and priorities.