Mohammed Yakubu
Silversea Cruises
Kwabenya,GA
3
Languages
9
years of professional experience
Experienced Butler specializing in luxury hospitality and guest satisfaction. Elevated guest experiences through anticipation of needs and seamless coordination among departments. Fostered positive relationships and executed special events with discretion, contributing to a reputation for outstanding service.
Work History
Butler
2 Years 7 Months- Cleaned, tidied, and restocked the suite regularly to provide a pleasant environment. They handle packing and unpacking, replenish the mini-bar, and oversee the fruit bowl.
- Assist with various requests, such as pressing garments, shining shoes, and arranging personal items. They also take the time to get to know guests' preferences and anticipate their needs
- Serve meals and drinks in the suite, including breakfast, lunch, and dinner, and can also deliver canapes or caviar.
- Facilitated various guest requests, including garment pressing, shoe shining, and personal item arrangement, while proactively anticipating and catering to guests' preferences.
- Facilitated guest communications and coordinated with departments to provide seamless service.
Butler
2 Years 8 Months- Provided personalized service to guests, enhancing their overall experience and satisfaction.
- Managed guest requests efficiently, coordinating with various departments for seamless service.
- Organized and executed special events and private functions for guests.
- Coordinated special events and private functions, ensuring seamless execution and guest enjoyment.
- Trained new staff on service protocols and hotel standards, fostering consistency in guest service delivery.
Butler
2 Years 4 Months- Provided exceptional guest services, enhancing overall guest satisfaction.
- Managed daily household operations, coordinating staff to uphold service excellence.
- Managed daily household operations and coordinated with staff to maintain high standards.
- Planned and executed events, facilitating smooth logistics for successful gatherings.
- Maintained inventory of supplies and equipment, optimizing resource allocation.
Public Relation Assistant
9 Months- Supported communication strategies that increased organizational visibility.
- Coordinated events and liaised with media representatives.
- Coordinated events and established media relationships to maximize coverage.
- Monitored and analyzed media coverage to derive actionable insights.
- Supported communication strategies to enhance organizational visibility.
Education
High School Diploma
- Communication Skills
- Computer Networking
Professional Certificate - Public Relations And Communication
Skills
Rapid learner
Guest engagement
Customer needs assessment
Multitasking
Team supervision
Event planning
Technology proficiency
First aid training
Crisis management
Fast Learner
Languages
English
Arabic
Hausa
Personal Information
Title: BUTLER
Timeline
Butler
Silversea Cruises
03.2024 - CurrentRead More
Butler
Caesar Palace Hotel
07.2021 - 03.2024Read More
Butler
Golden Tulip hotel
01.2019 - 05.2021Read More
Public Relation Assistant
Aidant Educational Sponsorship
09.2017 - 06.2018Read More
Alison Tuition
from Computer Networking
Read More
Alison Tuition
from Communication Skills
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Islamic Senior High School
High School Diploma
Read More
African Institute Of Sanitation/Waste Management
Professional Certificate from Public Relations And Communication
Read More