Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Mohammed Amine Djeziri

Hilliard,OH

Summary

Dynamic telecom professional with a proven track record at Groupement Berkine - Sonatrach & Anadarko, enhancing system reliability and customer satisfaction. Expert in Linux and adept at conflict management, I've led teams to achieve significant operational improvements. Skilled in deploying cutting-edge solutions and fostering positive client relations, my focus is on delivering exceptional service and innovative technical support.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Field Technician

Brightspeed
, Ohio
06.2024 - Current
  • Equipment Installation:Installed new systems and equipment in compliance with manufacturer specifications, customer requirements, and industry standards.
    Verified all components and parts were present and in working order prior to installation.
    Ensured all cabling was securely connected, neatly organized, and accurately labeled to maintain operational integrity.
  • Troubleshooting and Maintenance:Diagnosed and resolved issues with hardware, software, and network systems, restoring functionality efficiently.
    Conducted regular maintenance on installed equipment to optimize performance and minimize downtime.
    Repaired malfunctioning components in existing systems, ensuring longevity and reliability.
  • Customer Support and Training:Provided technical support to customers both onsite and remotely via phone or email, addressing concerns promptly.
    Delivered end-user training, ensuring customers understood and could operate newly installed systems effectively.
    Resolved customer complaints related to installation issues with professionalism and timeliness.
  • Team Collaboration and Leadership:Assisted other technicians with complex installations and trained colleagues on best practices for installation procedures.
    Provided feedback to supervisors regarding potential issues encountered during installations or repairs to improve processes.
    Worked closely with team members to install and maintain equipment, fostering a collaborative work environment.
  • Testing and Quality Assurance:Tested completed installations to confirm functionality and compatibility with other devices or systems.
    Followed detailed instructions and quality standards to ensure installations met or exceeded industry guidelines.
  • Documentation and Reporting:Maintained accurate records of installation activities, including troubleshooting steps and system configurations.
    Offered insights to supervisors about recurring issues or inefficiencies, contributing to process improvements.

Fiber Optic Technician

Omni fiber
04.2024 - 06.2024
  • Installed and configured new fiber-optic lines for residential and business customers, ensuring optimal service activation.
  • Performed precise fiber splicing to seamlessly integrate terminals with the broader network infrastructure.
  • Conducted comprehensive testing and diagnostics of fiber lines to guarantee superior connectivity and reliability.
  • Installed and maintained phone lines, delivering dependable communication solutions to customers.
  • Performed preventative maintenance on equipment and systems to ensure optimal performance.

Telecom Site Admin ( Tech 3 )

ViaPath Technologies
Marysville, USA
12.2022 - 04.2024
  • Operated independently under the guidance of the Field Service Manager to perform remedial repairs, preventive maintenance, and ensure system reliability.
  • Represented ViaPath as a customer-focused ambassador, demonstrating a commitment to 'Service Excellence' during all interactions.
  • Delivered on-site service for ViaPath products, prioritized and scheduled service calls effectively, and escalated issues to ensure timely resolutions.
  • Conducted hardware installations, including telephony equipment, network components, and cabling, adhering to industry standards and best practices.
  • Troubleshot and resolved hardware, software, and connectivity issues, working collaboratively with Technical Support to implement corrective actions.
  • Administered kiosk services and collections, managed bill jams, and facilitated fund deposits in accordance with operational procedures.
  • Acted as the primary point of contact for customer account concerns, maintaining professional and positive relationships with facility staff.
  • Diagnosed and repaired wiring issues, including 66 blocks and cutoff switches, ensuring optimal system functionality.
  • Supported video visitation systems, tablet functionality, and Wi-Fi connectivity provide basic troubleshooting and issue resolution.
  • Executed Return Merchandise Authorization (RMA) processes for damaged or non-functional equipment.
  • Contributed to team dynamics by fostering a collaborative environment and taking on special projects as assigned.
  • Created and maintained development standards, guidelines, and processes.

Principal Telecom Engineer

Groupement Berkine - Sonatrach & Anadarko
Ouergla, Algeria
09.2010 - 10.2023
  • Leadership and Team Management: Supervised a team of three engineers and expert technicians, ensuring efficient operations across a broad spectrum of telecommunications systems.
  • System Installation and Maintenance: SONET Systems: Directed the installation and maintenance of primary telecommunications infrastructure, linking remote facilities to internet providers, and GSM networks.
    SCADA Systems: Established and managed MDS data radios for monitoring and controlling over 200 remote oil, gas, and water injection wells.
    Data Networks: Maintained Cisco-based infrastructure, managing FTP Cat 5 to 7, and fiber-optic cabling to ensure optimal performance and reliability.
    PBX Systems: Oversaw Alcatel 4400 PBX systems, administering analog and IP extensions, and integrating SIP phone technology.
    CATV Systems: Installed and supported Johanson and Televes systems, utilizing fiber, copper, and RF cabling.
    CCTV Systems: Upgraded surveillance systems using Synectics technology for enhanced monitoring and security.
    PAGA Systems: Installed and supported Bartec public address and general alarm systems.
    Radio Systems: Managed HF, VHF (trunked and conventional), and mobile, fixed, and handheld devices.
    Wi-Fi Systems: Deployed ARUBA version 8, with over 200 access points, to enhance wireless connectivity.
    Access Control: Designed and implemented Apollo-based secure access systems.
    VSAT Systems: Transitioned satellite communication systems from ND Satcom to iDirect for robust and reliable connectivity.
  • Technical Expertise: Configured, tested, and installed routers, switches, VoIP solutions, and other networking devices.
    Conducted diagnostics and resolved LAN/WAN connectivity issues.
    Designed and implemented maintenance plans for telecom networks, including performance tuning, and system monitoring.
    Performed hardware and software troubleshooting, testing, and upgrading, ensuring compliance with safety and quality standards.
    Managed inventory for telecom equipment, and maintained accurate records of all components, software licenses, and service agreements.
  • Project Management and Documentation: Designed and deployed new telecom projects, preparing network diagrams and cost projections for implementation.
    Coordinated with vendors to procure hardware, and ensure adherence to service-level agreements (SLAs).
    Documented installation, configuration, and maintenance processes for effective knowledge sharing and compliance.
    Participated in cross-divisional technical forums and team collaborations to improve project outcomes.
  • Emergency and Safety Management:Developed disaster recovery plans to mitigate system downtime in critical situations.
    Maintained generators and UPS batteries to ensure an uninterrupted power supply during outages.
    Operated within hazardous Zones 0, 1, and 2, adhering to strict safety regulations.
  • Performance and Customer Focus: Delivered user training on telecom systems, enhancing efficiency and understanding among end-users.
    Analyzed customer requirements to design cost-effective, scalable solutions.
    Resolved complex technical issues and provided interim solutions to minimize business impact.
  • Continuous Improvement: Researched emerging technologies, recommending, and implementing upgrades to existing systems.
    Enhanced service delivery by streamlining deployment processes and ensuring timely project completion.

Cable Technician

Spectrum (Fenix Group LLC Contractor)
Columbus, USA
02.2021 - 12.2022
  • Installed and activated cable television, high-speed internet, and digital phone services for residential and commercial customers, ensuring seamless service delivery.
  • Diagnosed and resolved technical issues related to cable, internet, and phone systems, using advanced diagnostic tools and equipment.
  • Performed maintenance and system upgrades to optimize network performance, and ensure reliability.
  • Educated customers on the use and maintenance of Spectrum services, fostering positive customer experiences.
  • Maintained detailed records of installations, repairs, and service calls to ensure accurate documentation.
  • Adhered strictly to safety protocols and company policies while delivering high-quality service.
  • Collaborated effectively with team members and other departments to address customer needs, and ensure satisfaction.

Education

Engineer - Telecommunications

Abou baker belkaid university
Tlemcen
08.2009

Skills

  • Web Development
  • Microsoft Office
  • Linux
  • Autocad 2D
  • Shell Scripting
  • Supervising experience
  • Interpreting diagrams
  • Materials management
  • Conflict management
  • Environmental safety
  • Data collection
  • Professional communication

Certification

  • Alcatel PBX
  • CPR Certification

Languages

English
Professional
French
Native/ Bilingual
Arabic
Native/ Bilingual

Timeline

Field Technician

Brightspeed
06.2024 - Current

Fiber Optic Technician

Omni fiber
04.2024 - 06.2024

Telecom Site Admin ( Tech 3 )

ViaPath Technologies
12.2022 - 04.2024

Cable Technician

Spectrum (Fenix Group LLC Contractor)
02.2021 - 12.2022

Principal Telecom Engineer

Groupement Berkine - Sonatrach & Anadarko
09.2010 - 10.2023

Engineer - Telecommunications

Abou baker belkaid university

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Mohammed Amine Djeziri