Mohammed Ayaan Kaifullah
Dearborn,MI
Summary
Dynamic executive & customer experience manager with a proven track record, adept in strategy realignment and enhancing customer experience. Spearheaded customer service initiatives, boosting satisfaction and sales. Expert in sales presentations and fostering customer engagement, significantly improving business outcomes through innovative strategies and leadership. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
6
6
years of professional experience
Work History
Business Owner Development Executive
Ayaan Gift & Book House
10.2018 - Current
- As one of the business owners, took responsibility of business growth strategies and lead the business from start to a 100k$ business.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Worked on launching schemes and offers to boost the business.
- Observed tight deadlines and strict budgetary controls to avoid waste and streamline costs.
Strategy Consultant
UncleSamSelect.com
03.2024 - 09.2024
- Researched, analyzed and solved marketing and strategy concerns through personalized approach.
- Developed complete business plans and operational strategies for this LLC business.
- Offered expertise and leadership to improve marketing and advertising initiatives.
- Assessed performance reports to determine, investigate and resolve multifaceted business needs.
Costumer Success Manager
Royal Crockeries & Arts
02.2021 - 03.2024
- Developed customer service initiatives to improve performance and uplift satisfaction scores.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Fixed company policies for growth and enhanced employee productivity for better sales
Education
Master of Science - Computer
University of Michigan, Dearborn
Dearborn, MI05-2026
Skills
- Sales presentation
- Sales operation
- Cross-selling products and services
- Customer Engagement
- Customer experience
- Performance Management
Strategy realignment
Languages
English
Full Professional
Urdu
Native or Bilingual
Hindi
Full Professional
Arabic
Elementary
Timeline
Strategy Consultant
UncleSamSelect.com
03.2024 - 09.2024
Costumer Success Manager
Royal Crockeries & Arts
02.2021 - 03.2024
Business Owner Development Executive
Ayaan Gift & Book House
10.2018 - Current
Master of Science - Computer
University of Michigan, Dearborn
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