Zendesk
Mohammed Ismael Al Jaff
Back Office Officer
Baghdad,BG
Summary
Personable and highly organized, bringing strong administrative skills and dedication to efficiency. Possesses foundational understanding of data entry and document management, coupled with proficiency in Microsoft Office and database software. Capable of streamlining operations and ensuring smooth back-office processes.
Offering strong foundation in administrative support and keen ability to quickly learn and adapt to new tasks. Brings understanding of document management and data entry.
Ready to use and develop organizational and technical skills.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Accounts Officer
Dahat Company
06.2020 - 11.2020
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Updated general ledger of accounts with current, accurate and industry-compliant data to meet all internal and external audit requirements.
- Overhauled process for year-end inventory audits to improve accuracy.
- Developed strong relationships with external partners such as banks and vendors to facilitate smooth transaction processing on behalf of the company.
Marketing Manager
AL Fatina Group
02.2021 - 04.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Purchasing Manager
11:11 Restaurant & Café
09.2022 - 02.2023
- Managed supplier relationships to ensure timely delivery of products and services.
- Achieved cost savings by negotiating contracts and pricing with suppliers.
- Sourced vendors, built relationships, and negotiated prices.
- Evaluated supplier performance through regular audits and assessments, ensuring compliance with quality standards and contractual terms.
Customer Care Officer
ZainCash
02.2023 - 07.2023
- Handled difficult situations calmly, maintaining professionalism at all times.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Assisted in implementing new policies and procedures that led to increased efficiency within the department.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with team members to meet departmental goals and improve overall performance.
Customer Service Acting Supervisor
ZainCash
08.2023 - 12.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Back Office Officer
ZainCash
01.2024 - Current
- Managed sensitive client information by adhering to strict confidentiality rules and data protection policies.
- Ensured timely completion of tasks with strong attention to detail, contributing to a well-functioning back office team.
- Collaborated effectively with cross-functional teams, ensuring smooth communication between front and back offices.
- Improved overall workflow efficiency through regular review and optimization of back-office procedures.
- Coordinated with IT teams to troubleshoot system issues impacting back-office operations, minimizing downtime while ensuring optimal functionality.
- Provided exceptional customer service to internal stakeholders, fostering positive relationships across departments.
Education
Bachelor's Degree - Computer Engineering
04.2001 -
- Patient Data Management in Hospitals - Research Project
Skills
Skilled in accurate data entry
Document organization
Efficient workflow organization
Introductory accounting skills
Effective collaboration skills
Effective time management
Strong communication skills
Effective multitasking
Efficient transaction processing
Software
PMB
Process Street
MetaTask
Select System
Ameyo
Timeline
Back Office Officer - ZainCash
01.2024 - Current
Customer Service Acting Supervisor - ZainCash
08.2023 - 12.2023
Customer Care Officer - ZainCash
02.2023 - 07.2023
Purchasing Manager - 11:11 Restaurant & Café
09.2022 - 02.2023
Marketing Manager - AL Fatina Group
02.2021 - 04.2022
Accounts Officer - Dahat Company
06.2020 - 11.2020
University of Al-Farabi - Bachelor's Degree, Computer Engineering
04.2001 -