Mohammed Ismael Al Jaff

Work History

Dahat Company

06.2020 - 11.2020

Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
Updated general ledger of accounts with current, accurate and industry-compliant data to meet all internal and external audit requirements.
Overhauled process for year-end inventory audits to improve accuracy.
Developed strong relationships with external partners such as banks and vendors to facilitate smooth transaction processing on behalf of the company.

AL Fatina Group

02.2021 - 04.2022

Handled customer relations issues, enabling quick resolution, and client satisfaction.
Increased sales revenue by developing and implementing effective sales strategies.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Built long-lasting client relationships through excellent customer service and consistent followups.
Led a successful sales team by providing motivational coaching and performance-based incentives.

11:11 Restaurant & Café

09.2022 - 02.2023

Managed supplier relationships to ensure timely delivery of products and services.
Achieved cost savings by negotiating contracts and pricing with suppliers.
Sourced vendors, built relationships, and negotiated prices.
Evaluated supplier performance through regular audits and assessments, ensuring compliance with quality standards and contractual terms.

ZainCash

02.2023 - 07.2023

Handled difficult situations calmly, maintaining professionalism at all times.
Improved customer satisfaction by promptly addressing inquiries and resolving issues.
Assisted in implementing new policies and procedures that led to increased efficiency within the department.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Collaborated with team members to meet departmental goals and improve overall performance.

ZainCash

08.2023 - 12.2023

Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.

ZainCash

01.2024 - Current

Managed sensitive client information by adhering to strict confidentiality rules and data protection policies.
Ensured timely completion of tasks with strong attention to detail, contributing to a well-functioning back office team.
Collaborated effectively with cross-functional teams, ensuring smooth communication between front and back offices.
Improved overall workflow efficiency through regular review and optimization of back-office procedures.
Coordinated with IT teams to troubleshoot system issues impacting back-office operations, minimizing downtime while ensuring optimal functionality.
Provided exceptional customer service to internal stakeholders, fostering positive relationships across departments.