Mohammed Junaid Shaikh
Carnegie,USA
Summary
Technology support professional with extensive experience at Deloitte, focusing on incident management and process improvement. Proven ability to deliver high-quality technical support and resolve diverse technology issues efficiently. Demonstrated success in enhancing operational efficiency through streamlined support processes and innovative solutions. Strong communicator with a track record of driving customer satisfaction and collaboration across teams.
Overview
6
6
years of professional experience
Work History
Associate Technology Support Analyst Intern
Deloitte
Pittsburgh, PA
01.2025 - 07.2025
- Supported infrastructure and system operations by documenting and tracking technical incidents through ServiceNow.
- Assisted in implementing IT process improvements and updating operational workflows to enhance compliance and efficiency.
- Collaborated with technical teams to resolve production issues, and ensure consistent service delivery across business applications.
- Maintained and updated system documentation, ensuring accuracy for audits and service continuity.
Production Support Associate
The Bank of New York Mellon
Pittsburgh, PA
01.2024 - 07.2024
- Monitored and analyzed application and system performance, identifying and resolving operational issues.
- Supported incident response, troubleshooting, and root cause analysis to maintain system uptime.
- Created performance and compliance reports using SQL and Power BI to support service management reviews.
- Participated in operational improvement initiatives and process automation to reduce manual errors and increase reliability.
Data Analyst
FedEx
Pittsburgh, PA
10.2019 - 11.2022
- Delivered technical and analytical support for operational data systems and workflows.
- Designed dashboards and reports to monitor service metrics, system performance, and process efficiency.
- Provided data insights to IT and operations teams for root cause analysis and capacity planning.
DevOps Engineer Intern
FedEx
Pittsburgh, PA
05.2019 - 08.2019
- Contributed to infrastructure automation and system upgrade projects, enhancing reliability and performance.
- Supported implementation of configuration changes, ensuring comprehensive documentation of technical procedures for team reference.
Education
Application Development Program -
Year Up
Pittsburgh, PA12.2023
Bachelor of Science - Computer Science
Point Park University
Pittsburgh, PA04.2022
Skills
- System administration and IT operations
- Technical support and troubleshooting
- Incident management and root cause analysis
- ServiceNow and Jira expertise
- Infrastructure monitoring and reporting
- Process documentation and workflow optimization
- Application performance analysis
- Data analysis and SQL proficiency
- Power BI and Excel skills
- Scripting and automation with Python and JavaScript
- Cross-team collaboration and communication
Websites
Languages
- English, Fluent
- Hindi, Native
Timeline
Associate Technology Support Analyst Intern
Deloitte
01.2025 - 07.2025
Production Support Associate
The Bank of New York Mellon
01.2024 - 07.2024
Data Analyst
FedEx
10.2019 - 11.2022
DevOps Engineer Intern
FedEx
05.2019 - 08.2019
Application Development Program -
Year Up
Bachelor of Science - Computer Science
Point Park University