Rhonda V. Benson
Bluffdale,UT
Summary
Detail-oriented Quality Assurance Testing Analyst with 38 years in banking and software testing, specializing in Payments and financial products. Expertise in developing test cases, documenting findings, and performing manual and automated testing. Proficient in SQL and Excel, with a strong focus on compliance and process improvement. Recipient of multiple departmental awards for contributions to quality assurance and team success.
Overview
1
1
Certification
40
40
years of professional experience
Work History
Technology Service Analyst, Parameters Group for Production Support
ZION'S BANCORPORATION
Salt Lake City, Utah
07.2024 - 03.2025
- Promoted to Technology Service Analyst for outstanding performance and system knowledge base.
- Managed branch and cost center setups and maintenance, ensuring accurate implementation of changes and supporting testing of updates and corrections to enhance operational integrity.
- Conducted multiple data fixes and testing for updates, emphasizing quality assurance and adherence to SOX and other controls.
- Reviewed, audited, and certified user exception limits and access governance, safeguarding systems and ensuring compliance with regulatory standards.
- Monitored daily incidents via ServiceNow, employing Azure/ADO to create, track, and review bugs, mirroring defect tracking practices like JIRA.
- Validated System Access Maintenance (SAM) transactions, performed user acceptance testing, and ensured no adverse impacts to Separation of Duties (SOD) controls or new hires.
- Executed manual system and UAT testing for new or modified system parameters and code changes, confirming alignment with functional requirements.
- Created, Tracked & Reviewed Bugs in Azure/ADO related to Incidents or other avenues of discovery for resolution needs.
- Conducted User Acceptance Testing for system code changes.
QA Test Analyst, Projects & QA Production Support
ZION'S BANCORPORATION
Salt Lake City, Utah
06.2018 - 07.2024
- Promoted to Quality Assurance Test Analyst for outstanding performance in testing the new reconciliation process for the new platform.
- Tracked incoming fixes and tester assignments, identified downstream impacts, and ensured timely resolution.
- Executed comprehensive test plans and developed detailed test cases, test scenarios, and test executions in alignment with SDLC principles for banking applications.
- Conducted manual testing to certify builds and new features, applying industry-standard testing methodologies for deposits, payment processes, and consumer & commercial loan products.
- Reported progress and defect resolutions to management through updates in ADO, maintaining accurate testing documentation akin to JIRA defect tracking.
- Collaborated with stakeholders during testing phases to perform User Acceptance Testing, securing final sign-off prior to production to uphold software quality standards.
- Applied expertise in software testing methodologies and tools, drawing upon a foundation in SQL, object-oriented programming, and Excel for robust quality assurance.
- Performed User Acceptance Testing for system code changes.
Business Systems Analyst – CLSG/Testing, AVP
ZION'S BANCORPORATION
Salt Lake City, Utah
07.2016 - 06.2018
- Promoted to Consumer Loan Servicing Group for deep understanding of reconcilement processes for Consumer Loan products.
- Conducted manual testing of TCS BaNCS platform and GL account builds using industry-standard testing methodologies to ensure system reliability.
- Reviewed and validated test results, documented discrepancies, and coordinated resolution efforts across teams to ensure issues were addressed before production rollout.
- Reconcile, Certify & ICARS of existing multiple departmental GL accounts that were in current use, utilizing the Frontier system, Oracle and ReportView/XNET system.
- Coordinate & UAT Testing new enhancements to reconciliation processes, plus any new systems changes for the Future Core conversion to TCS BaNCS, Frontier, Oracle, FACC, and Evolv systems.
- Supported building and testing of new CLSG reconciliation processes for FACC and Charter Consolidation on Evolv platform by Primatics to enhance operational efficiency.
- Performed User Acceptance Testing as needed for system code changes
Business Systems Analyst – ACLS System Admin/Testing, AVP
ZION'S BANCORPORATION
Salt Lake City, Utah
06.2014 - 07.2016
- Promoted to Business Systems Analyst for the ACLS Systems Administration for advance knowledge and understanding of the ACLS Loan System.
- Assisted in developing and testing system processes, upgrades, and changes to ACLS, ensuring seamless integration.
- Coordinate with development team for changes & testing to ACLS.
- Research & resolve system based, as well as interface issues.
- Build data elements for conversion mapping.
- Assisted with various conversion duties, such as data mapping and data cleanup.
- Review & process updates to ACLS for SCRA requests.
- Promoted to Project Manager of the Consumer Loan Escrow Project.
- Reviewed, set up, and validated escrow functions for compliance with state regulations.
- Create a process and requirement for all Escrow functions, such as testing, disbursements, payments & Analysis.
- Design & Created various types of Escrow Analysis statements for the new Escrow Process.
- Researched and resolved data migration needs to facilitate smooth transitions and system updates.
- Execute manual testing of code changes to all aspects of the Banking Products.
- Perform Disaster Recovery testing and report any issues to stakeholders.
- Support the building, testing, & creation of the new processes for CLSG recon area for new processes of FACC, Charter Consolidation and Future Core, including Evolv by Primatics.
- Performed User Acceptance Testing for system code changes.
Retail Loan Credit & Internal Reviewer, AVP
ZION'S BANCORPORATION
Salt Lake City, Utah
11.2012 - 06.2014
- Promoted to "Retail Loan Credit & Internal Reviewer & Assistant Vice President"
- Conducted quality control and procedural reviews within the Consumer Loan Servicing division.
- Review account for proper Homeowners, Flood or Auto Insurance coverage, including needs for Forced Placed Insurance.
- Conducted reviews to verify adherence to corporate policy, department procedures, compliance, and applicable laws and regulations.
- Assisted all departments in preparing for and participating in corporate credit and compliance exams, as well as regulatory exams conducted by CFPB, OCC, FDIC, FRB, and other entities.
- Recommended and assisted in implementing bank policies and procedures to enhance compliance and operational efficiency.
- Ensure departmental areas have appropriate training in line with Compliance and Bank procedures.
Senior Accounting Clerk/ Loan Specialist
ZION'S BANCORPORATION
Salt Lake City, Utah
10.2000 - 11.2012
- Promoted to Senior Accounting Clerk V for demonstrating advanced knowledge of GL reconciliations.
- Utilized a variety of Bank systems & applications for reconciliation of assigned departmental General Ledger accounts, as well as monthly certifications and quarterly ICARS reporting.
- Researched and resolved account discrepancies and errors in departmental general ledgers using the ACLS 210 Mapping Table to identify programming issues within ACLS, and conducted UAT testing for changes.
- Designs tracking spreadsheets, reports, and procedures to meet changing departmental needs.
- Managed the Debt Cancellation Product Services, including database and server testing, product upgrades, tracking, monitoring, system input, setup, research, vendor disbursements, income processing, and reporting, along with employee incentive processing tied to the product.
- Reviews, tracks, and inputs into ACLS the Loan Modifications, Changes in Terms and Renewals for all Banking Affiliates.
- Monitored and processed departmental reporting for fraud, forgery, ID theft, and stolen or lost checks, ensuring proper homeowners, flood, and auto insurance coverage, including forced placed insurance needs.
Operations Coordinator II
KEYBANK, NA (CitiBank)
Salt Lake City, Utah
01.1985 - 01.2000
- Held last position in the organization.
- Utilized database systems for daily functions, reporting, and operational support to internal and external customers.
- Tracked and recorded payroll, time, and attendance, via Kronos Time Management System and Hogan MSA.
- Tracked and recorded payroll, time, and attendance using Kronos Time Management System and Hogan MSA.
- Utilized different methods of Performance Tracking for departmental budget control, Service Levels and Production Flow.
- Monitored Court Claims such as Garnishments, State & IRS Levies, Police Reports, Summons & Subpoena
- Monitored Bank wide Teller Cash & Shipments.
- Held previous position in the organization.
- Commercial Loan Servicing, Use Tax, Mortgage Warehousing, AFS System QA
- Performed User Acceptance Testing for system changes.
- Included duties from previous role. Commercial Loan Servicing, Use Tax monitoring, New Accounts, Lead & Vault Teller.
Education
Diploma -
Salinas High School
SalinasSkills
- ASTQB-ISTQB Certified
- AGILE Methodologies
- AZURE ADO
- Bank Operations
- Change Management
- Operations Coordinator
- Quality Assurance Code Testing
- Commercial Loan Code Testing
- Consumer Loan Code Testing
- Deposit/Payment Code Testing
- Automation Failure Review
- Finance Testing Failure Review
- GL Reconciliation
- ServiceNow
- User Access Governance
- SOD Review (Separation of Duties)
- Oracle SQL Developer
- Sprint Planning
- Test Executions
- Test Scenarios
- Bug Tracking
- Release Review Lead
- SharePoint
- Team Trainer & SME
- Trouble Shooting
- Data Analysis
- Problem Solving
- Critical Thinking
- API - Intro
- MS Access-Intro
- MS Project-Intro
- Selenium-Intro
- Python - Intro
- Confluence-Intro
- TCS BaNCS
- ACLS Loan System
- Appro-Loan Origination
- RCIF
- ReportView/XNET
- Hogan System
- Laser Pro
- MS Office/Excel/Word/Outlook
- AFS Commercial Loan System
- CL3 Database
- EZ DCC Database
- QMF Database
- Dart Query Database
- Content Cloud
- Access Database
- Internal Retail Loan Review
- Consumer Loan Fraud Review
- Consumer Loan Compliance Review
- Escrow Regulations & Compliance Review
- Consumer Lending & Servicing
- Force Placed Insurance Cons/Comm
- Debt Cancellation DB & Processing
- ISD Database (For SBA & CML R/E)
- Project Management-Consumer Escrow
- Consumer Loan Escrow
- Senior Accounting Clerk
- Consumer Loan Servicing Specialist
- Foreign Currency Teller
- Teller & V-Soft Intro
- DDA Compliance
- Laws & Banking Principals
- Polish “Your” Writing Skills
- Principals in Banking
- Data Entry / Ten Key
Accomplishments
- Employee of the Month +6
- Employee of the Year +2
- Inspiring Team Engagement
- Exceptional Customer Service +5
- Outstanding Achievement in Process Improvements
- Excellent Documented Procedures New & Revision
- Demonstrating First Rate work in a short release test period
Certification
ASTQB - American Software Testing Qualifications Board, ISTQB Certified
Timeline
Technology Service Analyst, Parameters Group for Production Support
ZION'S BANCORPORATION
07.2024 - 03.2025
QA Test Analyst, Projects & QA Production Support
ZION'S BANCORPORATION
06.2018 - 07.2024
Business Systems Analyst – CLSG/Testing, AVP
ZION'S BANCORPORATION
07.2016 - 06.2018
Business Systems Analyst – ACLS System Admin/Testing, AVP
ZION'S BANCORPORATION
06.2014 - 07.2016
Retail Loan Credit & Internal Reviewer, AVP
ZION'S BANCORPORATION
11.2012 - 06.2014
Senior Accounting Clerk/ Loan Specialist
ZION'S BANCORPORATION
10.2000 - 11.2012
Operations Coordinator II
KEYBANK, NA (CitiBank)
01.1985 - 01.2000
Diploma -
Salinas High School