Hotel accommodations
Mohammed Masiha Muzammil Darvesh
Leisure Consultant - Visa Officer.
Doha,Doha
Summary
Deadline-driven travel consultant with expertise serving special needs clients. Real go-getter with outstanding interpersonal skills. Proven career success developing profitable travel programs and extending clientele base. Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry. Sharp and energetic Travel Agent successful at troubleshooting and handling customer support issues quickly. .
Overview
2
2
Languages
8
8
Certifications
15
15
years of post-secondary education
6
6
years of professional experience
Work History
Leisure Consultant - Visa Officer
Tawfeeq Travel
Doha, Qatar
08.2019 - Current
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used Microsoft Word and other software tools to create documents and other communications.
- Maintained energy and enthusiasm in fast-paced environment.
- Used coordination and planning skills to achieve results according to schedule.
- Explained laws and regulations to travelers and distributors and promoted comprehension to foster adherence to requirements.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Supported law enforcement agencies by providing accurate and timely data regarding illegal activity and testimony to facts related to cases.
- Validated immigration documents, asked questions and reported discrepancies to authorities for further review.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Handled client correspondence and tracked records to foster office efficiency.
Team Leader - Visas
Atlas Tours and Travels
Mumbai, Maharashtra
10.2014 - 07.2019
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Optimized customer support by establishing collaborative service environment.
- Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Created customer support strategy for team of 04 to increase 08.
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
Education
Bachelor of Commerce - Commerce
Lala Lajpatrai College of Commerce And Economics
Worli, Mumbai. 04.2012 - 07.2017
ICSE. -
Dunne's Institute
Colaba, Mumbai. 07.2004 - 07.2014
Skills
Executive travel
Travel insurance
Client amenities
Itineraries
Verbal and written communication
Computer skills
Data management
Multitasking abilities
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 08 staff members.
Software
MS EXCEL
MS WORD
MS POWERPOINT
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
BRAND CATEGORIZATION - MARRIOTT
07-2020
LUXURY BRANDS - MARRIOTT
07-2020
PREMIUM BRANDS - MARRIOTT
07-2020
LUXURY DESTINATIONS AND EXPERIENCES - MARRIOTT
07-2020
COMMITMENT TO CLEAN - MARRIOTT
07-2020
CORE TRAINING - MARRIOTT
07-2020
Tourism - Introduction to Retail Travel Sales - ALISON COURSES
09-2020
CERTIFICATE OF EXCELLENCE - TAWFEEQ TRAVEL
01-2021
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
CERTIFICATE OF EXCELLENCE - TAWFEEQ TRAVEL
01-2021
Tourism - Introduction to Retail Travel Sales - ALISON COURSES
09-2020
BRAND CATEGORIZATION - MARRIOTT
07-2020
LUXURY BRANDS - MARRIOTT
07-2020
PREMIUM BRANDS - MARRIOTT
07-2020
LUXURY DESTINATIONS AND EXPERIENCES - MARRIOTT
07-2020
COMMITMENT TO CLEAN - MARRIOTT
07-2020
CORE TRAINING - MARRIOTT
07-2020
Leisure Consultant - Visa Officer
Tawfeeq Travel
08.2019 - Current
Team Leader - Visas
Atlas Tours and Travels
10.2014 - 07.2019
Bachelor of Commerce - Commerce
Lala Lajpatrai College of Commerce And Economics
04.2012 - 07.2017
ICSE. -
Dunne's Institute
07.2004 - 07.2014
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