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  Customer service-oriented professional with healthcare industry experience and accustomed to a fast-paced hospital flow. Performs direct patient care and administrative duties and skilled at establishing priorities, meeting deadlines, and working unsupervised. Flexible and resourceful in handling work productively despite frequent interruptions.
  Attentive to Detail: Review and correct errors, and maintains compliant documentation
  Front Office: Verify insurance coverage, schedule appointments, answer inbound phone calls, and filing medical records
  Accuracy: Ensure correct and thorough demographic information for medical records database
  Administrative Skills: Microsoft Word | Microsoft PowerPoint | Typing Speed: 45 WPM


Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation. Recognized as an Insurance Verification Specialist, adept at handling various office tasks. Committed to providing courteous, prompt, detailed, and accurate support as a Professional Call Center Customer Service Representative. Skilled in managing outbound and inbound calls, and adept at handling emergency issues with patience and tact. Effective Medical Claims Processor with a strong background in building rapport with providers to discuss claim status or claim denials. Driven performer equipped to handle multiple administrative tasks effectively. Exemplary worker with highly investigative skills when processing claims.

 Experienced professional with a strong background in verifying insurance benefits and generating accurate patient documentation. Recognized as a skilled Insurance Verification Specialist, adept at efficiently managing diverse office responsibilities. Known for seamlessly handling multiple tasks and ensuring smooth operations. 

Skilled in telephone communication and problem-solving, I enhanced client satisfaction at Group1Automotive by efficiently coordinating services and fostering strong relationships. My background in sales and caregiving, alongside exceptional organizational skills and a knack for detail orientation, has driven my success in multitasking and client advocacy, achieving notable improvements in service delivery.

Skilled Insurance Verification Specialist with experience in verifying insurance coverage, understanding policies, and processing claims. Strengths include strong analytical skills, attention to detail, and ability to work under pressure. Proven record of improving efficiency in handling claims and enhancing customer satisfaction through timely resolution of disputes and issues. Team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.

Mohana Ravali Kolla

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Insurance Verification Specialist

Python Developer

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Master of Science - Embedded And Iot

Bachelor of Science - Computer Science And Engineering

High School Diploma -

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Insurance Verification Specialist

Python Developer

Master of Science - Embedded And Iot

Bachelor of Science - Computer Science And Engineering

High School Diploma -

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