Mohanna Ontiveros-Mayo
Colton,CA
Summary
Motivated Student with experience in fast-food service and high-volume retail environments. Delivered exceptional customer service through effective communication and precise cash transaction management while ensuring compliance with company policies. Contributed to operational efficiency by collaborating with team members and maintaining cleanliness in work areas.
Overview
1
1
year of professional experience
Work History
Cashier
Fry's
Scottsdale, AZ
07.2025 - 06.2026
- Provided friendly and efficient customer service while processing high-volume transactions accurately.
- Operated cash registers, POS systems, and self-checkout equipment while handling cash, credit, and debit payments.
- Ensured accuracy in cash handling by counting cash, providing change, and balancing transactions at end of shifts.
- Followed company procedures for cash handling, security, customer service, and loss prevention.
- Resolved customer concerns professionally and escalated issues to supervisors when necessary.
- Assisted customers with questions, product locations, pricing, promotions, and store policies.
- Helped customers find specific products, answered questions, and offered product advice.
- Demonstrated strong communication, multitasking, and time-management skills in a fast-paced retail environment.
- Coordinated with team members and departments to enhance daily store operations and improve customer service.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Team Member
Taco Bell
Phoenix, AZ
12.2024 - 06.2025
- Delivered fast, friendly, and accurate service, enhancing customer experience in a high-paced environment.
- Ensured cleanliness and organization of work areas to uphold food safety standards and promote a safe dining environment.
- Handled cash transactions and operated POS systems with accuracy.
- Coordinated with team members to streamline store operations and improve customer satisfaction.
Education
High School Diploma - English, Math, Science, History
Youth Build Charter
San Bernardino , CA 09.2026 - 10.2026
Skills
- Cash Handling & POS Systems
- Transaction Accuracy
- Cash Handling Procedures
- Retail Operations
- Customer Service
- Customer Support
- Multitasking
- Time Management
- Adaptability
- Attention to detail
- Teamwork and Collaboration
- Communication
- Problem Solving
- Consistent Attendance
Timeline
High School Diploma - English, Math, Science, History
Youth Build Charter
09.2026 - 10.2026
Cashier
Fry's
07.2025 - 06.2026
Team Member
Taco Bell
12.2024 - 06.2025