Summary
Work History
Education
Skills
Accomplishments
Timeline
Generic

Mohasina Riaz

Business Analyst
New Jersey

Summary

Dynamic Business Analyst with expertise in requirements gathering, project management, and user acceptance testing. Excel at bridging the gap between clients and developers to ensure user requirements are met with precision. Enhanced team collaboration and problem-solving skills, making significant contributions to project success and client satisfaction.

Work History

Business Analyst

Exterro
  • Hands-on experience in preparing requirement specification documents and user story documents.
  • Liaison between the clients and the developers. Interacted extensively with the developers to ensure they understood the user requirements and that the system developed met those requirements.
  • Performed GAP analysis and created AS-IS and TO-BE process flows.
  • Developed test cases and use cases, and conducted user acceptance testing (UAT). Responsible for resolving various test defects with the help of testers and developers.
  • Helped manage user story backlog and worked with the product owner to prioritize user stories for each release in JIRA.
  • Streamlined project management with effective communication and collaboration across cross-functional teams.
  • Developed customized reports, summarizing and presenting data in a visually appealing format.
  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.

Planned Career Break

Self Directed Career Break
  • Leveraged career break to prioritize family responsibilities, while maintaining a commitment to learning and self-improvement through continuous education.
  • Proactively pursued courses in Python, Tableau, SQL, and Business Analyst training, demonstrating exceptional self-management skills and strong focus.
  • Actively engaged in tutoring, empowering elementary students through personalized learning support.

Customer Service Representative

Adecco
Princeton, NJ
03.2024 - 08.2024
  • Managed approximately 80 incoming calls per day from customers.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Address customer concerns regarding test scores, delays, cancellations, and other service-related issues.
  • Help customers understand ETS's accommodations for test-takers with disabilities.
  • Respond to questions about ETS exams (AP, PSAT, and SAT), including test registration, test dates, fees, and preparation materials.

Education

MBA - Finance & HR

Anna University
India
05.2001 -

Bachelor of Science - Microbiolgy

Bharathiyar University
India
05.2001 -

Skills

Requirements Gathering

Accomplishments

University Rank Holder in MBA

Authored & Published an article on "Customer Relationship Management"

Timeline

Customer Service Representative

Adecco
03.2024 - 08.2024

MBA - Finance & HR

Anna University
05.2001 -

Bachelor of Science - Microbiolgy

Bharathiyar University
05.2001 -

Business Analyst

Exterro

Planned Career Break

Self Directed Career Break
Mohasina RiazBusiness Analyst