Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

MOHIT SHARMA

Sanford,FL

Summary

Several years of IT experience including 5 plus years as a NOC technician with a strong background in networking, telecommunication, and troubleshooting. Currently seeking advancement in a position involving design, analysis, and testing of IP based applications and communication technologies.. Fluently bilingual in English, and Hindi. Experienced in dealing with diverse range of customers and resolving their issues. Professional with strong background in network operations seeking to leverage skills in monitoring, troubleshooting, and maintaining network systems. Prepared to make impactful contribution through effective problem-solving, technical expertise, and adaptability. Known for excellent collaboration within teams and consistent achievement of operational goals. Proficient in network analysis, system diagnostics, and maintaining high service standards.

Overview

9
9
years of professional experience
1
1
Certification

Work History

NOC Engineer

Summit Broadband
05.2023 - Current
  • Provides support and assistance to other team members and teams
  • Performs configuration backups of network equipment as necessary
  • Assists with customer notifications and other change management activities as necessary
  • Always maintain surveillance of network regularly
  • Correlate and troubleshoot alarms collected by NOC monitoring tools
  • Identify root cause of trouble and resolve, dispatch or escalate as required on various network hardware platforms
  • Troubleshoots issues that are reported by Cell Site Backhaul customers, Carriers, SLA customers and commercial high speed data customers to resolution
  • Assists field operations with troubleshooting and resolving customer/network related issues
  • Assists in completion of scheduled network maintenance
  • Track and communicate outages via Incident Management application in a timely and effective manner

IP Network Implementation Engineer

TNS
12.2019 - 04.2023
  • Configure and implement routers and switches for new customer designs and existing service changes
  • Perform maintenance on circuits, hardware, as well as network bandwidth
  • Provide quality assurance for new projects coming into the group by reviewing customer requirements for accuracy and compliance.
  • Work closely with our 24x7x365 NOC on all implementations ensuring full and proper transition into operational monitoring and support. This includes full and proper handover documentation and CMDB updates.
  • Work as part of 24x7 rotating shift ensuring global coverage.

NOC Technician Tier 2

TNS
05.2016 - 12.2019
  • Configures, installs, amends, tests, and troubleshoots network & customer devices and circuits
  • Work with carriers to turn up circuits: leased line DS0, DS1, DS1 hubs, DS3, DS3 hubs, OC3+, Ethernet, Frame Relay, DSL, ISDN, VPN, and MPLS
  • Proactively identify installation and migration issues, as well as potential faults to provide a higher quality of service
  • Performs troubleshooting (1st and 2nd line) and escalates effectively to 3rd and 4th line teams to ensure timely restoration and delivery
  • Demonstrate individual leadership/ownership/accountability and act as a mentor to others
  • Demonstrates a high sense of accountability while working on a live mission critical shared network

Education

Bachelor of Science - Computer Networks And Cyber Security

University of Maryland Global Campus
Hyattsville, MD
12.2020

Skills

  • Solar Winds, Libre, Service Desk, BMC Trouble Ticketing System, Visio, Clarify, Micromuse Netcool, HP OpenView, Visionael, Concord NetHealth, Opsware
  • Cisco Routers & Switches, Adtran routers and Multiplexers, Junipers, Polycomm IP phones, Ciena Switches
  • Practical experience with CRMs, trouble ticket systems, trouble ticket policies and procedures including ticket referrals, escalations, and monitoring tools
  • Assist in the configuration and provisioning of routers and troubleshooting network problems and conflicts with the aid of network management tools
  • Strong customer service skills
  • Experience working with complex configurations and network setups
  • Routing Protocols
  • Change Management
  • Technical Support and Assistance

Certification

  • Cisco Certified Network Associate (Routing & Switching), 2013
  • Cisco Certified Network Associate (Security), 2014
  • Cisco Certified Network Professional (Routing & Switching), 2016
  • ITIL Foundation Certification in IT Service Management, 2016

Languages

English
Full Professional
Hindi
Native or Bilingual

Timeline

NOC Engineer

Summit Broadband
05.2023 - Current

IP Network Implementation Engineer

TNS
12.2019 - 04.2023

NOC Technician Tier 2

TNS
05.2016 - 12.2019

Bachelor of Science - Computer Networks And Cyber Security

University of Maryland Global Campus

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MOHIT SHARMA