Open To Work
MOHMED HAVELIWALA
Chicago,IL
Summary
Customer service and operations professional with experience across aviation, retail, financial services, and healthcare. Skilled in customer support, issue resolution, order fulfillment, inventory, and documentation in fast paced environments. Multilingual professional with an A.A.S. in Business Management, an active Illinois Pharmacy Technician License, and proficiency in Microsoft Office, Google Workspace, and AI productivity tools.
Overview
5
5
Languages
1
1
Certification
7
7
years of professional experience
Work History
Pharmacy Technician - Fulfillment & Operations
CVS Caremark Mail Service Pharmacy
Mount Prospect, IL
04.2026 - Current
- Support high-volume prescription fulfillment in a fast-paced mail-service pharmacy environment while maintaining accuracy and meeting production and shipping deadlines.
- Operate prescription labeling systems and verify label information for accuracy and proper placement before orders proceed through fulfillment.
- Utilize barcode scanners and facility tracking systems to track prescription components throughout the fulfillment process and help prevent order mix-ups.
- Perform visual quality inspections of prescription packages, verifying labels, packaging, and order information before completion.
- Prepare bulk, HDS, and cold-pack orders accurately for timely delivery.
Service Desk Associate
Illinois Tax Services Inc.
Chicago, IL
12.2025 - 04.2026
- Delivered professional front-line service to 30+ clients daily, assisting with inquiries, appointments, documentation, and service needs during high-volume tax periods.
- Reviewed client documentation for completeness and accuracy while protecting sensitive personal and financial information.
- Resolved client questions by identifying their needs and coordinating with tax professionals to support timely service.
- Maintained accurate client records, completed data entry, and organized documentation for efficient retrieval and follow-up.
Customer Service & Sales Associate
PrimeMart
Lusaka
03.2024 - 11.2025
- Delivered friendly customer service by assisting customers with product selection, purchases, questions, and issue resolution.
- Processed cashier transactions accurately while maintaining an organized and professional checkout experience.
- Monitored inventory levels, replenished merchandise, and maintained organized product displays to support product availability.
- Coordinated merchandise orders with suppliers, tracked stock requirements, and followed up on deliveries to help prevent shortages.
- Assisted with receiving and organizing incoming merchandise while verifying products against supplier orders.
Customer Service / Passenger agent
United Ground Express
Chicago, IL
07.2022 - 01.2024
- Assisted passengers with check-in, baggage processing, travel documentation, and general service needs in a high-volume international airport environment.
- Delivered professional customer service while responding to passenger questions and resolving time-sensitive travel concerns.
- Verified travel documents, identification, and passenger eligibility while following airline, TSA, and international travel requirements.
- Prepared baggage tags, boarding documents, and operational paperwork accurately to support efficient passenger processing.
- Collaborated with gate agents and airport teams to resolve passenger issues and support an organized travel experience.
Customer Service / Passenger agent
Prospect Airport Services
Chicago, IL
04.2019 - 05.2022
- Provided professional customer service to airline passengers in a fast-paced airport environment, assisting with questions and travel-related needs.
- Supported passenger boarding and gate-area operations to promote an organized and efficient travel experience.
- Assisted passengers throughout the airport while communicating clearly and professionally during time-sensitive situations.
- Maintained accurate passenger and operational records while following established airline and airport procedures.
- Collaborated with gate agents and airport teams to coordinate passenger needs and support smooth daily operations.
Education
Associate of Applied Science - Business Management
Harold Washington College
Skills
- Customer Service Excellence
- Client Relations
- Customer Issue Resolution
- High-Volume Service
- Sales Support
- Inventory Management
- Cash Handling
- Order Fulfillment
- Documentation Accuracy
- Team Collaboration
- Time Management
- MS Office
- Google Workspace
Certification
- Illinois Pharmacy Technician License, Active, IDFPR
- Google Analytics Certification
- Google AI-Powered Performance Ads Certification
Languages
English
Urdu
Hindi
Gujarati
Nyanja
Timeline
Pharmacy Technician - Fulfillment & Operations
CVS Caremark Mail Service Pharmacy
04.2026 - Current
Service Desk Associate
Illinois Tax Services Inc.
12.2025 - 04.2026
Customer Service & Sales Associate
PrimeMart
03.2024 - 11.2025
Customer Service / Passenger agent
United Ground Express
07.2022 - 01.2024
Customer Service / Passenger agent
Prospect Airport Services
04.2019 - 05.2022
Associate of Applied Science - Business Management
Harold Washington College