Mohogany Gibbs
Greensboro,NC
Summary
Dynamic customer service representative skilled in problem resolution and teamwork. Demonstrated ability to handle multiple tasks while ensuring customer satisfaction. Prepared to leverage communication skills and attention to detail to enhance service delivery.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Deluxe Corporation
Lenexa, Kansas
10.2024 - Current
- Demonstrated excellent communication skills when interacting with customers and colleagues.
- Reviewed proofs closely for errors or defects in order to guarantee highest quality standards are met.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Updated databases with new and modified customer data.
Customer Service Representative
results cx
Jacksonville, North Carolina
09.2022 - 10.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Customer Service Representative
Duke Energy
Greensboro, North Carolina
04.2021 - 09.2022
- Resolved customer complaints promptly and efficiently.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided accurate information about products and services to customers.
Front of House Employee
Chic-Fil-A
Capitol Heights, Maryland
10.2019 - 04.2021
- Handled multiple tasks simultaneously while maintaining focus on customer satisfaction.
- Managed large groups in a timely manner while ensuring satisfaction of all guests.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Explained menu items, took orders and delivered food courses according to instruction.
Education
High School Diploma -
Ragsdale High School
1000 Lucy Ragsdale Rd 06-2017
Skills
- Customer service
- Electronic record management
- Problem resolution
- Complaint handling
- Data entry
- Customer relationship management
Timeline
Customer Service Representative
Deluxe Corporation
10.2024 - Current
Customer Service Representative
results cx
09.2022 - 10.2024
Customer Service Representative
Duke Energy
04.2021 - 09.2022
Front of House Employee
Chic-Fil-A
10.2019 - 04.2021
High School Diploma -
Ragsdale High School
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