Mohseen Mohammed Salim Khan
Supervisor - Corporate Leisure
Doha
Summary
CAREER OBJECTIVES: Grow & to achieve a responsible position in your esteem organization. Having more than 15 years of experience in handling customers queries, after sales. To increase profit for the company is the key objective.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Supervisor Corporate Leisure
Tawfeeq Travel
Doha
06.2019 - Current
- Leisure Non-Air
- Handle VIP and high-profile clients booking
- Handling Supreme Committee account for non-air bookings
- Work on corporate bookings
- Assist the team in visa formalities
- Look for all the possibilities to increase the profitability for the company
- Build up good relationship with corporate partners and have feedback on each query
- Deliver the best service and stay up to the expectations of the corporate clients and VIP clients
- Contracting with New suppliers and have list of suppliers /DMC for smooth flow of operations
- Work closely with finance team to see the profitability of the company and fund flow.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Resolved problems, improved operations and provided exceptional service.
- Used coordination and planning skills to achieve results according to schedule.
- Worked flexible hours across night, weekend and holiday shifts.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Handled VIP Delegation Movements for Supreme Committee for Delivery and Legacy.
- Was one point of contact for all non- air booking for event such as, Gold Cup, UEFA 2021, NFL - Super Bowl 2022.
- Accommodation and transportation booking for major Events held in New York, Lithuania, London, Geneva, Berlin, San Francisco, and end to end service for Red One and Team.
Deputy Manager
Ezeego1 Travel and Tour Pvt Ltd
Mumbai
08.2017 - 04.2019
- Looking after B2B agents booking (Middle East Market)
- Monitor booking count
- Get maximum conversion out of queries
- Generate report for review
- Buildup good relationship with suppliers to boot business
- To work as a team and achieve goals and targets for the team
- Assist staff to approach right suppliers to increase sale and generate profit for the company
- Also looks after corporate bookings, MICE request and travel requisition from Kanoo offices.
- Evaluated suppliers to maintain cost controls and improve operations.
Assistant Manager
Ezeego1 Travel and Tours Pvt Ltd
Mumbai
12.2010 - 08.2017
- Operations)
- FIT – International
- Handle B2C queries
- Give timely revert to all the queries
- Coordinate with suppliers to services confirm and to maximize profit for the company
- Monitor online booking (white label bookings and direct customer bookings) b) GIT – International and Domestic (group tour/ series tours)
- Since we have seats blocked and have room allocations, I have to meet the utilization for each and every departure
- Monitor the sale movement and promote the departures which are not moving
- Timely update sale team on pending seats in each departure
- Coordinate with accounts so that they make payments to the suppliers and airlines on time
- Since customer satisfaction is the main goal, I see to it that customer gets good service on tour and we get a chance to the serve the customer again
- Take timely feedback from customer (before, during and after the tour), which help me to improve my customer service
- Preparing reports
- Training junior staff
- Strengthened operational efficiency to remain cost-effective while maintaining quality service.
- Created employee schedules to align coverage with forecasted demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
Sales and Operations
Compass Holidays LLC
Abu Dhabi
04.2010 - 11.2010
- Handle all B2B bookings
- Coordinate with hotel & suppliers for reservations
- Coordinate with accounts to make the payment
- Monitor every booking till entire service is utilized
- Maintained customer satisfaction with quick and professional handling of product returns.
B2B Sales Executive
Ezeego1 Travel and Tours Pvt Ltd
Mumbai
10.2008 - 04.2010
- Handle International B2B Sales
- Increases the volume of bookings
- To expand Ezeego1 in international market
- Whole & sole responsible for International market; right from enquiry converting them to booking, handover & collecting the amount from the agent.
- Handle Travel Agencies booking
- Corporate booking (GVK-, Handle customers on the counter & make their booking for any of travel requirements
- Handle group booking (BCD travels – group of 54 passengers for business trip in Goa)
- Collect documents for clients to do Visas & forward to Embassy /Consulate
- Assist accounts department in Foreign Exchange & in collecting balance payments.
Senior Operation Executive
Ezeego1 Travel & Tours Pvt Ltd
Mumbai
04.2006 - 10.2008
- Assist products team to upload products on the website
- To collect information on travel related requirements & upload the same on the website which can be fruitful for the customers
- Assist customers in planning their itineraries on call.
- Make bookings on call for Flight, Hotels, Cars, Package, and Sightseeing’s, assistance on Visas, Eurail, Insurance & buses.
- Maintaining good working relationships in multi-cultural environment.
- Assist customers in planning their itineraries on call
- Solved customer challenges by offering relevant products and services.
Education
Higher - Secondary Education, Commerce
Rizvi College of Arts Science
06.2000 - 06.2005
Bachelor’s Degree - Commerce
Rizvi College of Arts Science
Skills
Having excellent communication skills
Certification
Travel & Tourism Diploma Course from IITC (Bandra)
Accomplishments
- Best Performance in Operations - 2015, 2016, 2017 and 2018
- Best Staff - 2021
Timeline
Supervisor Corporate Leisure
Tawfeeq Travel
06.2019 - Current
Deputy Manager
Ezeego1 Travel and Tour Pvt Ltd
08.2017 - 04.2019
Assistant Manager
Ezeego1 Travel and Tours Pvt Ltd
12.2010 - 08.2017
Sales and Operations
Compass Holidays LLC
04.2010 - 11.2010
B2B Sales Executive
Ezeego1 Travel and Tours Pvt Ltd
10.2008 - 04.2010
GDS- Galileo & Amadeus
07-2006
Senior Operation Executive
Ezeego1 Travel & Tours Pvt Ltd
04.2006 - 10.2008
IATA Consultant from IITC (Bandra)
09-2005
Travel & Tourism Diploma Course from IITC (Bandra)
06-2005
Higher - Secondary Education, Commerce
Rizvi College of Arts Science
06.2000 - 06.2005
Bachelor’s Degree - Commerce
Rizvi College of Arts Science
Similar Profiles
Santhosh LakshmanSanthosh Lakshman
Branch Supervisor at Tawfeeq TravelBranch Supervisor at Tawfeeq Travel
Mohammed Masiha Muzammil DarveshMohammed Masiha Muzammil Darvesh
Leisure Consultant - Visa Officer at Tawfeeq TravelLeisure Consultant - Visa Officer at Tawfeeq Travel
Danish PatelDanish Patel
Branch Supervisor at Tawfeeq TravelBranch Supervisor at Tawfeeq Travel
MOSES NJOGUMOSES NJOGU
SECURITY GUARD at ELITE SECURITY SERVICES-Hospitality And EventsSECURITY GUARD at ELITE SECURITY SERVICES-Hospitality And Events
RAFI MOHIUDDINRAFI MOHIUDDIN
Facilities Manager at B Global InternationalFacilities Manager at B Global International