Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Mohsin Muzaffari

Amherst

Summary

Results-driven professional with 3+ years of experience in banking, sales, and IT support, combining a deep understanding of customer relations, digital banking, and technical troubleshooting. Proven ability to boost customer engagement, optimize operational workflows, and support digital transformation initiatives. Seeking roles in banking operations, sales strategy, or IT support where strong interpersonal skills and technical acumen can add value.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Associate Banker

J.P. Morgan Chase
Williamsville
08.2023 - Current
  • Led daily branch operations, including opening/closing and compliance audits.
  • Increased digital banking adoption by educating 100+ customers on mobile and online tools.
  • Developed a compliance dashboard that reduced manual tracking efforts by 40%.
  • Resolved 50+ weekly technical inquiries related to mobile apps and ATM malfunctions.
  • Monitored ATM operations, reducing downtime by coordinating proactive maintenance.

Sales Representative

Nordstrom
Buffalo
01.2020 - 01.2021
  • Consistently ranked in the top 10% of associates for monthly sales performance.
  • Drove customer loyalty through tailored recommendations and after-sale follow-ups.
  • Managed online-to-store transactions, enhancing omnichannel customer experience.

Education

Bachelor of Science - Information Technology

Southern New Hampshire University
Manchester, NH

Skills

  • Customer Relationship Management (CRM)
  • Digital Banking Tools & Troubleshooting
  • Risk & Compliance Monitoring
  • Sales Conversion & Client Engagement
  • Technical Support & Systems Analysis
  • Data Visualization (Power BI, Excel)
  • Database Management (MySQL)
  • Omnichannel Retail Strategies

Certification

  • Google IT Support Professional Certificate
  • IBM Introduction to Cybersecurity
  • CompTIA IT Fundamentals (ITF+)

Timeline

Associate Banker

J.P. Morgan Chase
08.2023 - Current

Sales Representative

Nordstrom
01.2020 - 01.2021

Bachelor of Science - Information Technology

Southern New Hampshire University

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