Mohsin Naseem

Managed ServiceNow queue, resolving tickets promptly and ensuring smooth IT operations.

• Conducted data cleaning processes to maintain data integrity and usability.

• Proficient in Microsoft SQL for database management and querying.

• Developed and documented procedures, efficiently escalating technical issues for resolution.

• Monitored SLA agreements to ensure high customer satisfaction.

• Addressed and resolved Outlook and software application issues.

• Utilized Active Directory for script execution and user management.

• Handled password resets, printer installations, and network drive mappings.

• Provided frontline support for Microsoft SharePoint and managed mobile devices.

• Configured remote LAN/VPN setups and maintained network connectivity.

• Managed Outlook and Exchange Server connections for seamless email services.

• Implemented Single Sign-On solutions and managed authentication processes.

• Configured CISCO IP Communicator and supported Adobe Acrobat Pro functionalities.

• Administered user permissions, SCCM 2012, Checkpoint HDD encryption, Ironkey devices, and RSA Security Token.

• Excellently communicated technical solutions to clients in non-technical terms.

• Implemented IT system improvements, reducing patient data entry errors by 30% to enhance data accuracy and patient safety.

• Collaborated with IT professionals to resolve technical issues promptly, ensuring uninterrupted access to essential software and hardware for 100+ healthcare professionals.

• Achieved and maintained a 95% patient satisfaction rate through exceptional customer service and strong patient relationships.

• Provided seamless support for licensed physical therapists, assisting in treating an average of 20 patients daily.

• Documented and maintained accurate records for 100+ patients, facilitating personalized care plans.

• Managed a caseload of 50+ patients, scheduling appointments and coordinating with insurance providers efficiently.

• Utilized electronic health records (EHR) systems to manage and maintain records for a patient database of 500+ individuals.

• Demonstrated expertise in retail management, emphasizing team leadership and exceptional customer service within the health and wellness industry.
• Proficiently managed store operations, optimizing procedures and cash handling, and executing visual merchandising strategies.
• Utilized inventory management techniques and IT systems to reduce stock discrepancies by 20%, ensuring accurate stock levels and maximizing profitability.
• Implemented data-driven strategies and technology tools to achieve a 15% revenue increase, exceeding sales targets.
• Provided guidance and support to sales associates, fostering a collaborative work environment.
• Leveraged product knowledge and IT systems to deliver exceptional customer experiences and increase customer satisfaction.
• Effectively addressed inquiries, resolved concerns, and managed complaints with a 95% resolution rate using strong communication skills and IT tools.

• .

• Expertise in retail operations, customer service, and team leadership, maximizing sales and ensuring operational efficiency.
• Proficient in daily operations management including inventory, cash handling, and visual merchandising.
• Implemented effective sales strategies resulting in a 15% revenue increase, exceeding targets.
• Utilized strong analytical skills to monitor trends, make data-driven decisions, and enhance performance.
• Achieved a 95% customer satisfaction rating through exceptional service and personalized interactions.
• Led and motivated teams, improving productivity and fostering collaboration.
• Trained staff to deliver outstanding service and achieve operational excellence.
• Efficiently managed scheduling and task delegation, improving overall efficiency by 20%.
• Maintained high standards and received positive feedback from customers and management.

• .