Moifee Dorley
Cloud Network Support
West Fargo,ND
Summary
Accomplished engineer proffering extensive cloud monitoring, deployment and troubleshooting skills. Defined, built and maintained infrastructure using vendor-neutral and platform-specific tools. Organized and focused person with extraordinary leadership acumen.
Overview
9
9
years of professional experience
4
4
Certifications
Work History
Fraud Operations Specialist
US Bank
04.2022 - Current
- Reduced fraud losses by implementing effective detection strategies and monitoring systems.
- Participated in regular meetings with senior management to discuss key performance metrics, challenges, and recommendations for improvement.
- Improved operational efficiency by streamlining fraud investigation processes and procedures.
- Provided exceptional customer service during sensitive situations involving identity theft or account compromise while preserving customer trust in the company''s security measures.
- Collaborated with cross-functional teams to identify potential fraud risks and implement preventive measures.
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
IT Infrastructure Engineer
John Deere
01.2020 - 04.2022
- Collaborated with cross-functional teams to design and implement scalable and robust cloud architectures.
- Worked with cloud architect to generate assessments and develop and implement actionable recommendations based on results and reviews.
- Installed, supported and maintained company hardware and software infrastructure according to best practices.
- Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users.
- Implemented WAN and LAN designs in multi-datacenter configurations.
- Troubleshoot and resolve customer technical issues related to Azure Virtual Machines (VMs).
- Collaborate with cross-functional teams to provide timely technical expertise.
- Administer Linux systems, including boot processes, file systems, and network configurations.
- Familiarity with core OS services such as SSH, telnet, FTP, NFS, DNS, DHCP, Samba, and LDAP.
Identify and Access Management
One World Finacial
02.2015 - 12.2020
- Evaluated emerging technologies within the field of Identity Management, recommending strategic investments aligned with organizational goals.
- Maintained a high level of customer satisfaction by providing timely and accurate support on all Identity Management-related inquiries.
- Developed robust role-based access control models to streamline permission management across enterprise systems.
- Conducted thorough risk assessments associated with Identity Management implementations, taking proactive measures to mitigate potential threats.
- Contributed to company-wide compliance initiatives by maintaining up-to-date knowledge on relevant regulations pertaining to information security and privacy.
- Conceptual knowledge of Azure IaaS deployments and administration.
- Utilize troubleshooting tools (Sysinternals, Fiddler, Netmon, NetStat, Tracert) to analyze problems and determine root causes.
- Solid foundation in Microsoft products and technologies.
Education
Information Technology
University of Liberia
Monrovia, Liberia 12.2015
Skills
In-depth knowledge of Azure Virtual Networks (VNets), subnets, and IP addressing
Ability to manage network components using both GUI and command-line tools
Familiarity with Azure Web Application Firewall (WAF), Network Security Groups (NSGs), and Azure Firewall
Troubleshooting network issues related to routing, traffic control, and load balancing
Develop skills to troubleshoot connectivity issues related to Azure PaaS services
Understand how to diagnose problems between on-premises users and Azure PaaS services, as well as between different PaaS services
Certification
Comptia Network +
Timeline
Fraud Operations Specialist
US Bank
04.2022 - Current
IT Infrastructure Engineer
John Deere
01.2020 - 04.2022
Identify and Access Management
One World Finacial
02.2015 - 12.2020
Information Technology
University of Liberia