Moifee Dorley
Cloud Network Support
West Fargo,ND
Summary
Accomplished engineer proffering extensive cloud monitoring, deployment and troubleshooting skills. Defined, built and maintained infrastructure using vendor-neutral and platform-specific tools. Organized and focused person with extraordinary leadership acumen.
Overview
9
9
years of professional experience
4
4
Certifications
Work History
Fraud Operations Specialist
US Bank
04.2022 - Current
- Reduced fraud losses by implementing effective detection strategies and monitoring systems.
- Participated in regular meetings with senior management to discuss key performance metrics, challenges, and recommendations for improvement.
- Improved operational efficiency by streamlining fraud investigation processes and procedures.
- Provided exceptional customer service during sensitive situations involving identity theft or account compromise while preserving customer trust in the company''s security measures.
- Collaborated with cross-functional teams to identify potential fraud risks and implement preventive measures.
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
IT Infrastructure Engineer
John Deere
01.2020 - 04.2022
- Collaborated with cross-functional teams to design and implement scalable and robust cloud architectures.
- Worked with cloud architect to generate assessments and develop and implement actionable recommendations based on results and reviews.
- Installed, supported and maintained company hardware and software infrastructure according to best practices.
- Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users.
- Implemented WAN and LAN designs in multi-datacenter configurations.
- Troubleshoot and resolve customer technical issues related to Azure Virtual Machines (VMs).
- Collaborate with cross-functional teams to provide timely technical expertise.
- Administer Linux systems, including boot processes, file systems, and network configurations.
- Familiarity with core OS services such as SSH, telnet, FTP, NFS, DNS, DHCP, Samba, and LDAP.
Identify and Access Management
One World Finacial
02.2015 - 12.2020
- Evaluated emerging technologies within the field of Identity Management, recommending strategic investments aligned with organizational goals.
- Maintained a high level of customer satisfaction by providing timely and accurate support on all Identity Management-related inquiries.
- Developed robust role-based access control models to streamline permission management across enterprise systems.
- Conducted thorough risk assessments associated with Identity Management implementations, taking proactive measures to mitigate potential threats.
- Contributed to company-wide compliance initiatives by maintaining up-to-date knowledge on relevant regulations pertaining to information security and privacy.
- Conceptual knowledge of Azure IaaS deployments and administration.
- Utilize troubleshooting tools (Sysinternals, Fiddler, Netmon, NetStat, Tracert) to analyze problems and determine root causes.
- Solid foundation in Microsoft products and technologies.
Education
Information Technology
University of Liberia
Monrovia, Liberia 12.2015
Skills
In-depth knowledge of Azure Virtual Networks (VNets), subnets, and IP addressing
Certification
Comptia Network +
Timeline
Fraud Operations Specialist
US Bank
04.2022 - Current
IT Infrastructure Engineer
John Deere
01.2020 - 04.2022
Identify and Access Management
One World Finacial
02.2015 - 12.2020
Information Technology
University of Liberia