Moira Mercado
Passionate and highly dedicated FDNY EMS professional with over 18 years of outstanding service delivering life-saving emergency care with compassion, respect, and unwavering excellence. Thriving in high-pressure environments, I excel at remaining calm and decisive while creating an immediate sense of safety and trust for every individual I serve. A proven leader in crisis management, team development, and large-scale operations, I am genuinely excited to bring my energy, exceptional customer service skills, and strong commitment to passenger safety and care to United Airlines as a Flight Attendant.
Work History
Division 7 BLS Coordinator
19 Years 1 Month* Direct liaison to the Division 7 Medical Director, conducting medical
case reviews and implementing corrective action plans, including
targeted retraining to maintain the highest standards of patient care.
* Lead the 3-month internship program for new EMTs, ensuring
thorough onboarding, protocol mastery, and field readiness.
* Manage equipment procurement and inventory for 5 EMS stations,
guaranteeing operational readiness and compliance.
* Plan and coordinate ambulance standby coverage for major
community events and high-profile incidents, demonstrating strong
logistical and resource management skills.
* Keep all Division 7 personnel current on new medical protocols and
equipment through organized training sessions.
Emergency Medical Technician
19 Years 1 Month* Delivered emergency medical care to thousands of patients over 18
years, providing life-saving interventions and treating individuals
with dignity and respect.
* Built trust rapidly in high-stress environments, helping patients and
families feel secure during medical emergencies.
* Maintained an outstanding record of professionalism, teamwork, and
situational awareness in one of the busiest EMS systems in the
world.
Resource Coordination Center
3 Years 9 MonthsResource Coordination Center. It's an FDNY EMS division that
coordinates and ensures EMS resources (units, personnel) throughout
the city are appropriately distributed.
* Managed real-time ambulance deployment, status tracking, and
resource allocation across a high-volume command center.
* Oversaw ambulance audits and master scheduling to maximize
response efficiency while prioritizing crew and vehicle safety.
* Certified operator of specialized response vehicles, including
WMD
* Truck (Weapons of Mass Destruction), MERV Truck (Mobile
Emergency Response Vehicle), and METU (Mobile Emergency
Treatment Unit — a self-contained mobile medical treatment
facility for large-scale incidents and mass casualty events.